Dis-Chem Pharmacies Store Assistant Manager - Hemingways Jobs in South Africa

Dis-Chem Pharmacies Store Assistant Manager - Hemingways Jobs in South Africa

Job Description
Dis-Chem has an opportunity available for a Store Assistant Manager for their Hemingways store. The purpose will be to assist the store manager with complete operations of the store. Manage employees and be responsible for store targets. Maintain excellent customer service levels within the branch. Manage the movement of stock from receiving to the sales floor. Ensure a high standard of merchandising in accordance with standard operating procedures.

Minimum Requirements...

Essential:

Grade 12 – Matric or Senior Certificate

2 – 5 years retail experience

1 – 2 years supervisory/management experience

Advantageous:

Qualification in Retail Management

Job Description:

Participate in daily operational and sales activities to achieve customer service and business growth objectives

Oversee pricing and stock control

Ensure the ordering and monitoring of expense related items within the store

Resolve customer problems in a timely manner

Address customer and employee satisfaction issues promptly and in person

Develop professional relationships with all customer contacts

Ensure high levels of customer’s satisfaction through excellent service

Ensure that staff follows company policies and procedures as detailed in the standard operating procedures

Ensure that the customer request system is operational and actioned on a daily basis

Ensure the accurate manual processing of points to customer accounts

Adhere to all labelling, pricing and layout standards and ensure that sales assistants adhere to these standards

Approve promotional materials and displays

Maintain outstanding store condition and visual merchandising standards

Plan and implement shop merchandising, layout and the customer traffic flow as to maximize sales, customer satisfaction, appearance and brand image

Design effective strategies to maintain inventory levels at all times and manage all work according to store policies and procedures

Manage and ensure the ordering of stock and maintain correct stock levels

Prepare, coordinate and manage the stock takes

Manage the store shrinkage, stock flow to the floor and consumables expense

Investigate negative GP values in the store and take appropriate actions to identify and rectify controllable errors

Investigate and report on business unit negative stock on hand

Investigate and report on business unit dormant stock

Ensure balancing of floats and manage all store float discrepancies

Reconcile daily takings to turnover to ensure it balances

Ensure transaction integrity throughout the branch by effective monitoring, implementation and evaluation of adherence to company internal control procedures

Reconcile the physical daily takings to the Unisolv run report

Reconcile the physical tender takings to the physical tenders banked

Declare all variances in your cash up report

Analyse all variances per tender type and per cashier

Include all relevant supporting documentation including but not limited to cash vault and bank deposits; cash collection slips, credit card

slips and summary settlements, trade root reports, coupons, vouchers and relevant till slips.

Analyse, interpret and report on all incomplete dockets, price overrides, negative sales, line voids, tender ups, and document voids and points reversal.

Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels

Control and balance the petty cash on a daily basis ensuring all control measures are in place.

Prepare and submit the petty cash summary for submission for reimbursement.

Conduct random checks on cashier floats for balancing on a daily basis

Manage cash on hand

Competencies:

Essential:

Retail store management disciplines. Basis IR management. Retail admin experience, including but not limited to Receiving, Capturing, Point of Sale, Cash office, and Customer service areas.

Creative and innovative thinking. Decision-making and judgement. Problem-solving. Researching information.

Inquisitive. Learning ability. Logical and analytical. Understanding of job analysis. Organisational and political savvy. Calculate risk taking. Insight. Multi-tasking. Be able to analyse and explain financial and

Retail reports. Be able to do effectively forecasting.

The ability to identify and manage your own emotions and the emotions of others.

The exchange of information or services among individuals, groups, or institutions; specifically, the cultivation of productive relationships for employment or business. Power distance sensitivity. Conflict management, counselling skills and networking skills. Emotional Intelligence.

Acts as a role model and talks to others about the need for high standards and quality. Checks their work against SOP's.

Ensure the highest level of professionalism at all times. Focus on quality.

The ability to communicate effectively with all types of people, this includes explaining concepts to first time users.

Diplomatically handles challenging or tense interpersonal situations. The tendency to cope well with pressure and the capacity to recover quickly from difficulties or toughness. Responsive to one's surroundings or perception of something.

Facilitate group conversations. Performance management and group leadership. Strategic vision. Coaching and mentoring. Change management.

Interviewing skills.

Enforcing laws, rules and regulations. Staff management and delegation. Employee development, resource management and controlling progress. Transferring knowledge. Business acumen.

How to Apply

For more information and job application details, see; Dis-Chem Pharmacies Store Assistant Manager - Hemingways Jobs in South Africa

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