Directline Assurance Head of Claims and Legal Jobs in Kenya

Directline Assurance Head of Claims and Legal Jobs in Kenya

Directline Assurance Company

We are looking for a motivated and qualified professional to fill the position of Head of Claims and Legal.

Overall Purpose of the Job:

  • Supervise, manage and co-ordinate under the general direction of the Managing Director, the allocated Claims & Legal Departments and ensure that the highest quality of service is rendered to the Company and the client.

    Key Roles and Responsibilities
  • Control of the pure claims & legal expenses as well as associated administrative costs by ensuring that the same is within budget through the following:-
  • Ensuring that Out Of Court Settlements are prioritized and the company minimum target of 500 per month is achieved and that the claim & legal stock reduce to below 10,000 files in total within the next 12 months.
  • This will include ensuring the personal claim settlement targets which are agreed from time to time are met.
  • Ensuring the Advocates are adequately prepared to defend on liability, fraud, exaggerated injuries etc in order to obtain the maximum contribution up-to and including against the third parties.
  • This would entail ensuring that the pleadings are in good order, witness summons are obtained in good time, witness pre-trials are conducted in good time, the examinations & cross examinations are properly conducted & a suitably qualified advocate conducts the case.
  • Analysis of claims files to detect fraud and providing advice on how to successfully have the suits dismissed through the court process.
  • Obtaining the maximum/target number of court dismissals / claim withdrawals from third party advocates in matters where the company is not liable.
  • Ensuring processes are put in place to ensure recoveries and salvages are followed up and dealt with to their logical conclusion.
  • Proclamations against the company and its insured are reduced to the bare minimum or eliminated all together
  • Loss ratio is kept at the minimum/below limit through providing appropriate direction on claims
  • Ensuring that all the high value claims/critical files are appropriately negotiated within the company approved settlement parameters in good time
  • Ensuring processes are put in place to ensure authority to repair is given in good time in Own Damage (OD) claims and that there is proper documentation on the same.
  • TPPDs – Getting the highest contribution possible and minimizing number of claims paid while at the same time settling legal ones in good time
  • Ensure smooth running of the entire claims department comprising of non-legal & legal, assessment, injury verification and investigation departments.
  • Directs and oversees the operations of the legal and claims department
  • Provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.
  • Verify and analyze data used in settling claims to ensure that claims are valid and
    that settlements are made according to company practices and procedures.
  • Support the Directors and the Board of the Company to carry out their corporate governance and regulatory compliance responsibilities.
  • Present cases at the claim committee of which she/he is a member, participate in their approval and ensure that the claims committee functions efficiently thus no delays occur in claim processing.
  • Maintain highest level of confidentiality concerning the sensitive, strategic and integral legal & other information, data, decisions and developments taking place at the company.
  • Monitoring changes in relevant legislation and the regulatory environment, and advising the company on the impact of such changes.
  • Ensuring that the CAT team functions correctly and gives timely legal strategy review for all legal cases proceeding in court.
  • Ensure efficient cost rationalization
    Review and approval of all fraudulent documents relating to the claims department.
  • Act as an executive Member of the Company’s Board of Directors and attend AKI, IRA and other relevant regulatory bodies meetings.
  • Preparation of reports as and when required by Management.
  • Ensure external advocates are instructed clearly in good time and fees are pre-negotiated.
  • Ensure fraudulent claims are adequately documented and defended.
  • Review and approval of Company contracts and agreements and identifying opportunities for efficiencies and improvements.

    Person Specifications

    Academic Qualifications

  • Bachelor of Laws (LLB) degree from an institution recognized by Commission for Higher Education

    Professional Qualifications

  • Diploma in Law(KSL) and Admission as an Advocate with a current practicing Certificate;
  • Proficiency in use of computer applications;


  • At least 10 Years Post Admission experience in Litigation
  • Experience in managing a law firm and dealing with PSV industry will be an added advantage.

    Skills and Attributes
  • Organizational, conceptual and analytical, managerial and decision making skills;
  • Ability to get well with diverse workforce;
  • Honesty and integrity;
  • Positive working attitude;
  • Excellent litigation and negotiation skills
  • Ability to give and take instructions;

    How to Apply
  • If you qualify for the above advertised role, kindly send us a detailed CV and Application Letter clearly demonstrating your fit as per the roles & responsibilities and the person specifications (academic/professional qualifications, experience, skills & attributes) listed above.
  • Applications that do not conform to the Application Instructions will not be considered.
  • Kindly send your application documents to to reach us on or before 5.00pm Friday, 1st March 2019.

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