Dimension Data Senior Client Project Manager - East London Jobs in South Africa

Dimension Data Senior Client Project Manager - East London Jobs in South Africa

Job Profile Summary

Coordinates all aspects of a product or service offering project for a client, from inception to installation. Installations may involve acceptance of capitalized equipment or enterprise software systems, or system integration or consulting projects or engagements. May work at client site from time to time.

Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams. Project is typically focused on the delivery of new or enhanced products to improvement of customer satisfaction through the use of technology.

Project management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests. Typically oversees schedules and budgets to ensure goal attainment. This job manages specific projects that have a distinct beginning and end.

Job Description

The Principal Client Project or Programme Manager is a very senior resource within the Project and Programme Management – Client Implementation job family. The incumbent within this job will lead and direct concurrent client projects classified as standard or complex.

They may also be involved in larger scale programmes and responsible for delivery across domains, business areas, geographies and technologies. The primary responsibility of the Principal Client Project / Programme Manager will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or to the client's support operations).

He / she may take responsibility for the management of projects and programmes within more complex / partnership accounts and collaborate and engage with senior C-suite members involved in programme delivery at the client site.

In this instance the Principal Client Project / Programme Manager will lead the coordinated management of multiple related projects within a programme to achieve the business objectives and ensure the strategic benefits are transitioned to the client organisation.

Key Roles and Responsibilities

  • Lead and direct concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective

  • Engage with C-suite type stakeholders to deliver projects from original concept through final implementation

  • Ensure client satisfaction and manages escalations, acting as single point of contact to the client Ensure that the project / programme delivers as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction

  • Manage delivery
    of the project/programme, including rigorous scope control and change management

  • Document and manage project / programme risks and issues

  • Ensuring clear and concise communications to all stakeholders Provide pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process

  • Identification of opportunities and influence the sale by conducting a business conversation with the client at C-suite level positioning NTT Ltd consulting and technical services offerings

  • Coordinate activities of the project teams through task delegation, resource assignment and programme management

    Knowledge, Skills and Attributes

  • Ability to establish excellent relationships with internal stakeholders and external clients up to C-suite level

  • Strategic thinking capability with an outcomes-focused and results orientation

  • Excellent client centricity skills Ability to manage customer satisfaction, commitment and expectations to high service levels and manage escalations adequately

  • Ability to work on client sites for an extended period

  • Excellent team building and skills

  • Mentoring of junior members of the Project Services Community

  • Excellent written and verbal communication skills

  • Ability to work in high-pressure environments

  • Ability to manage urgent and complex tasks simultaneously

  • Excellent business acumen and commercial skills

  • Passionate, strong initiative, self-driven with commitment to succeed

  • Excellent influencing ability whilst taking a collaborative approach

  • Detailed, meticulous and highly organised

  • Proactive in approach with excellent facilitation skills

    Academic Qualifications and Certifications

  • Advanced Project Management degree or equivalent with extensive related experience

  • Relevant project management certifications preferably PMP

  • ITIL certification

    Required Experience

  • Extensive project or programme management experience preferably in a multi-national Professional Services environment

  • Extensive client engagement experience

  • Excellent understanding of the project or programme life cycle

  • Excellent competency in project or programme change management

  • Proven experience managing expectations when balancing alternatives against business and financial constraints

    How to Apply

    For more information and job application details, see; Dimension Data Senior Client Project Manager - East London Jobs in South Africa

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