Dimension Data Network Engineer - Cape Town Jobs in South Africa

Dimension Data Network Engineer - Cape Town Jobs in South Africa

The Network Engineer (L2) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients.

Their primary objective is to ensure zero missed service level agreement (SLA) conditions. The Network Engineer s responsible for managing tickets of low to high complexity.

Key Roles and Responsibilities:

  • Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational

  • Perform necessary checks, apply monitoring tools and respond to alerts

  • Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail

  • Assist in analyzing, assigning, and escalating support calls

  • Investigate third line support calls assigned and identify the root cause of incidents and problems

  • Report and escalate issues to 3rd party vendors if necessary

  • Provide onsite technical support to clients and provide field engineering services to clients

  • Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality

  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT

  • Proactively identify opportunities for work optimization including opportunities for automation of work

    Knowledge, Skills, and Attributes:

  • Ability to communicate and work across different cultures and social groups

  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances

  • Ability to maintain a positive outlook at work

  • Ability to work well in a pressurized environment

  • Ability to work hard and put in longer hours when it is necessary

  • Ability to apply active listening techniques such as paraphrasing the message
    to confirm understanding, probing for further relevant information, and refraining from interrupting

  • Ability to adapt to changing circumstances

  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

    Advantageous Working Knowledge

  • Enterprise-scale LAN systems (STP, VTP, Port-channel, Trunking, VLANs, VACL’s, Stacking)

  • Understanding Protocols such as (HTTP/S, DHCP, DNS, SMTP, SNMP, NTP, SSH, FTP, and other web-based protocols)

  • Networking technologies, principles, and protocols based on OSI model, TCP/IP, UDP, IP addressing and MAC addresses, etc.

  • Basic Understanding of Routing Protocols such as (EIGRP & OSPF)

  • Knowledge of Enterprise Wi-Fi technologies

  • Knowledge of Cisco Identity Services Engine (ISE) & TACACS

  • Knowledge of Enterprise Monitoring (Spectrum, Cisco Prime)

  • Knowledge of incident management systems

  • Moderate years of relevant managed services experience

  • Moderate level knowledge in ticketing tools preferably Service Now

    Academic Qualifications

  • Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

  • CCNA and CCNP enterprise qualification required
    Fortinet NSE4

    Required Experience:

  • Demonstrated work experience

  • Demonstrated experience required in Engineering function within a medium to large ICT organization

  • Demonstrated experience of Managed Services

  • Demonstrated working knowledge of ITIL processes

  • Demonstrated experience working with vendors and/or 3rd parties

    How to Apply

    For more information and job application details, see; Dimension Data Network Engineer - Cape Town Jobs in South Africa

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