Dimension Data MS Engineer - SCCM - Cape Town Jobs in South Africa

Dimension Data MS Engineer - SCCM - Cape Town Jobs in South Africa

Main Purpose

Primarily responsible for proactively identifying, investigating and resolving technical incidents and problems by restoring service through managing incidents to resolution. Focused on 2nd line support for high complexity incidents and maintains the Data Centre or End-user Computing environmental and monitoring equipment.

Key Responsibilities

In this position you will be required to:

  • Ensure the infrastructure or platform is configured, installed, tested and operational as per requirements

  • Provide End-user Computing support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure

  • Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail

  • Take full ownership for managing the incident to resolution within the service level conditions

  • Perform level 2 server and network troubleshooting

  • Development and adoption of ITSM Knowledge Base articles

  • Manage/Maintain Microsoft Security Updates (Patch Management) using SCCM

  • Perform Software deployments and Enterprise-wide software rollouts using SCCM

  • Maintain/Improve SCCM Client Agent coverage for the client’s environment

  • Provide SCCM Reports as per client requirements

  • Create Custom Reports using T-SQL or SQL Reporting Services

  • Manage or Maintain SCCM or Intune security

  • Manage or Maintain SCCM or SQL Database

  • Manage or Maintain OSD (Operating system Deployment)

  • Upgrade and patch the SCCM Current Branch Platform as and when new versions are released

  • Advise, Recommend, and implement improvements as new features are introduced into SCCM

  • Review release notes and adjust the Configuration and settings to SCCM platform and supporting infrastructure to align with the changes to the product to ensure

  • Review, revise and maintain Technical Design and As-Built documents as changes and upgrades are made within the
    SCCM Platform

  • Service, upgrade and maintain Windows 10 and Office 365 products as per Dimension Data procedures

  • Co-Management of Client devices with Intune and Cloud Management Gateway

  • Configure, troubleshoot, and support Cloud Management Gateway

  • Azure Intune Management and Maintaining the environment

  • Intune Patch management server and workstations
    Intune end point device policies

  • Support multi-domain directory services based on Microsoft Windows 2012 and above

  • Work on incidents, service, and change requests in central ticketing tool (Service Now)

  • Support planning and implementing of changes or projects or upgrades

  • Coordinate with application operation teams on planning and execution of processes and updates within the area of responsibility

  • Cooperate with other infrastructure support teams like Datacentre, Network, Telecom and Workplace

  • Manage and Maintain the VMWare WorkspaceONE Environment


    Following Microsoft qualifications required:

  • MD-100 Windows Client

  • SC-900 Microsoft Security, Compliance, and Identity Fundamentals

  • AZ-140 Configuring and Operating Microsoft Azure Virtual Desktop

  • AZ-900 Microsoft Azure Fundamentals

  • MD-101 Managing Modern Desktop


  • 5 Year experience in supporting Complexed and Tiered SCCM environments

  • Solid experience supporting Workstations and Server Operating Systems

  • Solid understanding of Network technologies

  • Solid Microsoft Intune Experience

    How to Apply

    For more information and job application details, see; Dimension Data MS Engineer - SCCM - Cape Town Jobs in South Africa

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