Dimension Data MS Engineer - MDM Cloud - Cape Town Jobs in South Africa

Dimension Data MS Engineer - MDM Cloud - Cape Town Jobs in South Africa

Job Description Summary

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro or mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering or software engineering. May be involved in customer installation and training.

Provides support to customers/users where the product is highly technical or sophisticated in nature.

We're looking for someone who can hit the ground running and who is able to adapt quickly when new projects are launched, or changes occur within existing projects.


  • Good knowledge of Mobile Device or Application Management

  • Experience managing and maintaining a VMWare WorkspaceONE environment

  • Experience managing and maintaining a Microsoft Intune environment (device enrolments, autopilot and policies)

  • Experience generating enrollment profiles, configuration profiles, and payload

  • Good knowledge of the following operating systems: macOS 10.12-15; iOS 10-13, Android 4-10 , Microsoft Windows 10,11

  • Multi-year experience managing devices with a MDM platform, such as VMware WorkspaceONE, Intune, Backend and device management

  • Strong knowledge of networking topics including VPN, Wi-Fi, HTTPS, Apple Push Notification Service

  • Azure Cloud Knowledge (IaaS, SaaS)

  • Windows Operating Systems (Server and Workstation
    SCCM, MS Intune


  • Has demonstrated experience with generating documentation, knowledge base articles, and leading training sessions for support staff for engineered solutions.

  • Experience with Apple’s Device Enrollment Program, Apple Business Manager, Android for Work, and Samsung

  • Packaging of macOS software and reliability testing of deployments.

  • Profile creation and custom application assignment

  • Checking application versions and recommending updates, upgrades or changes.

  • Good understanding of VMware WorkspaceONE Backend server build and requirements

  • Keeping updated with new applications available

  • Basic understanding of Android Enterprise including ZTE

  • Basic understanding of Samsung KME and the Knox Platform

  • Detailed understanding of WorkSpace One add-ons including Browser and Launcher

  • Detailed understanding of Zebra MX

  • Detailed understanding of Zebra StageNow

  • Detailed understanding of Product Deployment and custom profiles within WorkSpace One

  • Detailed understanding of Android OS upgrades via WorkSpace One

  • Detailed understanding of Honeywell devices and applications

  • 5 years working experience and proficiency with mobile devices in a large enterprise

  • 3 years working experience and proficiency with managing the WorkspaceOne (Airwatch) Mobile Device Management platform in a large enterprise (25,000+ devices)


  • MD100-101 (MD102)

  • VMWare WorkspaceONE – Deploy and Manage V21x

  • AZ-900

  • System Centre Configuration Manager – 70-703

  • MCSA - 2016

    How to Apply

    For more information and job application details, see; Dimension Data MS Engineer - MDM Cloud - Cape Town Jobs in South Africa

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