Dimension Data Azure Cloud Engineer - Cape Town Jobs in South Africa

Dimension Data Azure Cloud Engineer - Cape Town Jobs in South Africa

Job Summary

Managed services engineers are responsible for managing and administrating platforms and infrastructure on behalf of our clients. You'll work closely with other members of the team to deliver reliable, secure, scalable IT systems that are able to respond quickly and efficiently in order to meet all customer needs.

You will be working within a cross skilled team of seasoned professionals managing various technologies, as well as engaging colleagues from other regions of the globe. Engineers work in a hybrid manner between home and office, depending on their home infrastructure. The successful candidate will bring new ideas into their area of responsibility whilst also being an effective communicator across departments.

Requirements

Experience managing Microsoft Active Directory, Exchange on-premise and Office 365, Windows Server and System Centre Configuration Manager in enterprise environments

As a senior engineer within the team, be an escalation point for associate engineers and provide guidance and coaching

Proactively monitors the work queues

Perform operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA

Update tickets with resolution tasks performed

Identify, Investigate, analyse issues and errors prior to or when they occur, and log all such incidents in a timely manner

Capture all required and relevant information for immediate resolution

Communicate with other teams and clients for extending support

Report and escalate issues to 3rd party vendors if necessary

Execute changes with clear identification of risks and mitigation plans to be

captured into the change record

Work with automation teams for effort optimization and automating routine tasks

Identify problems and errors before they impact a client’s service

Contribute to the change management process by logging all change requests with complete details for standard and nonstandard including patching and any other changes to Configuration Items

Ensures all changes are carried out with proper change approvals

Produce trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort

Qualifications

Bachelor’s degree in Computer Science or a related field preferred, not required (IT Diploma)

Minimum of 5+ years of experience in a similar enterprise environment

Microsoft 365 Certified: Teams Administrator Associate

Microsoft 365 Certified: Messaging Administrator Expert

Microsoft Certified: Azure Solutions Architect Expert

Microsoft Certified: Azure Administrator Associate

Microsoft Certified: Windows Server Hybrid Administrator Associate

MCSE: Core Infrastructure

MCSA 2016

A+, N+

How to Apply

For more information and job application details, see; Dimension Data Azure Cloud Engineer - Cape Town Jobs in South Africa

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