DIB Bank Kenya Limited Branch Manager - Moi Avenue Jobs

DIB Bank Kenya Limited Branch Manager - Moi Avenue Jobs; To develop and manage the branch portfolio and to lead the branch effectively to ensure the achievement of assigned branch business objectives/targets for deposits, financing assets, cards, and product sales targets, profitability objectives, and implementation of superior customer service culture and standards, while adhering to the Bank’s policies and guidelines.

Duties & Responsibilities

Cascade sales targets assigned by the Head of Distribution and Branches (or CEO/Managing Director in his absence) to branch staff, implement action plans, and track performance to ensure achievement of set targets and business growth objectives

Meet regularly with branch customers, including important/high net worth customers, to assist in business growth

Manage product portfolio of each line of products and control branch cost and profitability

Customer Service

Maintain high levels of customer service in front office functions (cash management, remittances, drafts, account opening/inquiry & maintenance, sales and after-sales) by reducing customer waiting time and service time

Promote a high level of customer service culture among branch staff for potential acquisitions

Service Quality & Business Operations Control

Attend all audit requirements and strive for low-risk audit ratings, ensuring branch operations comply with Bank policies, operating manuals, service quality standards, and code of conduct

Maintain low risk of cash differences by following processes diligently, keeping detailed accounting records of daily cash flow, and reviewing MIS reports

Monitor customer complaints and mystery shopping results, recommend measures to improve scores, and ensure high customer satisfaction

Ensure safety and security measures are in place and maintain communication with

police when required

Internal Process

Lead branch projects (service quality programs, process changes, sales, etc.) and support launch of new products/services

Maintain accurate archives of branch transaction records, vouchers, and reports

Follow up on cases with customers and internal departments to ensure 100% closure

Training & Development

Analyze training needs of staff and nominate them for appropriate courses to close skill gaps

Conduct regular staff meetings to build engagement and job satisfaction

Ensure proper staff management in terms of annual leave, performance appraisal, and resource allocation to meet branch business requirements

Job Requirements

Bachelor’s degree (minimum); Master’s degree will be an advantage

General banking knowledge and local/international market knowledge

Computer skills and accounting/financial capability

Minimum of four (4) years in a similar role (experience in a Sharia-compliant bank will be an added advantage)

Competencies

Analytical thinking

Coaching and mentoring

Communication skills

Flexibility

Leadership

Liaison skills

Planning & organizing

Relationship management

Banking services

Sharia foundations & principles of Islamic finance

How to Apply

For more information and job application details, see; DIB Bank Kenya Limited Branch Manager - Moi Avenue Jobs

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