DHL Ethiopian Airlines Logistic Service S.C Airfreight Gateway Customer Services Supervisor Jobs in Ethiopia

DHL Ethiopian Airlines Logistic Service S.C Airfreight Gateway Customer Services Supervisor Jobs in Ethiopia

  • This position takes responsibility for the operational aspects within the Ubuntu Gateway, our Regional Hub for Africa based in Addis Ababa

    Tasks included, but not limited to:

  • Engage with the Global DGF network to promote and help support the Addis Ubuntu Gateway

  • Coordinate day to day operations within the Airfreight Gateway

  • Assist & support Gateway Manager in rate & capacity procurement as required

  • Maximize profitability by reviewing supplier base, market trends, cost allocation & process improvements

  • Actively live & promote DGF values “Connecting People. Improving Lives.”

  • All of these must be achieved while working within the matrix management structure and in conjunction with regional and local management.

    Duties and Responsibilities

  • Coordinate the day-to day operations within the airfreight Gateway, supported by the Gateway Manager

  • Build relationships within the DGF network to promote the DGF Ubuntu Gateway in Addis Ababa

  • Act as primary contact & support network for inquiries related to the Airfreight Gateway

  • Act as primary contact for escalations related to Airfreight operational issues (supported by Gateway manager)

  • Actively drive & manage consolidation program
    to optimize product profitability & growth

  • Contact airlines to procure and negotiate rates to support the DGF Global Network

  • Together with Gateway Manager, evaluate airlines operational performances to achieve operation excellence

  • React to market changes & environment by helping to redesign product offering

  • Ensure compliance with DGF policies, Industry & Country regulations at all times by all staff

  • Perform regular process reviews with the Gateway Manager to ensure compliance with company standards & processes

    Job Requirements



  • Good knowledge of the airfreight market and local regulations & processes

  • Good knowledge of the end to end freight forwarding operations process

  • Strong knowledge of the English Language (Spoken and Written)


  • Experience in Airfreight Industry (Freight Forwarding)

  • Strong background in procurement and operations

  • Operationally focused & result orientated with good negotiations skills

  • Be innovative & organized

    Human Relations

  • Independent and has the ability to manage their own workload

  • Strong interpersonal skills and able to build respectful relationships with all levels of people

  • Good communication skills & encourage collaboration

    Personal Attributes

  • Committed & target oriented

  • Organized & responsible


    Minimum Requirement

  • BA Degree

    How to Apply

  • Applications are ONLY through Ethiojobs Website

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