DFCU Bank Head Personal and Business Banking - Jobs in Uganda

DFCU Bank Head Personal and Business Banking - Jobs in Uganda

Reporting to:
  • Chief Commercial Officer

    Job Purpose:

    The role holder is responsible for providing leadership, strategy execution to the Personal and Business Banking function at dfcu Bank to grow the overall business and manage customer relationships.

    In line with overall Bank strategy they will manage customer segments and multiple distribution channels to ensure efficiency to grow the asset book responsibly to realise the business strategic ambitions both in size and portfolio quality. They will also develop strong cross functional and departmental relationships to facilitate efficient operational management of the client base.


  • Head Office

    Key Accountabilities:
  • Provide strategic and tactical direction to the different business units to achieve new to Bank business targets
  • Define performance objectives/standards for the Personal and Business Banking function and team members in line with the Bank’s overall business plan and monitor performance to ensure achievement
  • Define and execute the Personal and Business Banking work plan in line with the overall Bank’s strategic plan & budget
  • Drive optimization for the different distribution channels with specific focus on utilization and profitability
  • Monitor market trends and competitor activities to benchmark market best practices and improve dfcu
  • Providing strong leadership to the team to execute the set goals and deliver results.
  • Drive customer centric culture, accountability and ownership of service pledges for execution that meets and exceeds customer expectations
  • Continuously monitor the quality of the Personal and Business Banking portfolio by reviewing credit reports and focusing the team on the collection of watch accounts
  • Work with the unit heads/team to plan/drive and implement business growth initiatives to ensure that set targets are met
  • Monitor the branch distribution channel to ensure that it adheres to processes and procedures at all times to minimise losses due to frauds and forgeries, money laundering and regulatory compliance breaches.

    Experience and Competencies required:

  • Bachelor’s Degree with a business discipline. An MBA, related masters or professional banking qualification would be of added advantage.
  • Credit analysis certification training
    Advanced Leadership Training
  • 8 years’ experience in banking with particular experience and exposure in sales, service and distribution
  • 5 years’ experience in leadership roles leading teams in a related field
  • Relevant business exposure, experience and acumen
  • Computer knowledge especially spreadsheet, word &PowerPoint
  • Basic understanding of cross functional structures and operations
  • Strong people management and leadership skills
  • Outgoing, self-motivated, assertive and proactive
  • A self-driver who is oriented and able to meet deadlines
  • Excellent communication, interpersonal and negotiation skills
  • Good presentation skills to senior level audiences
  • Strong analytical and innovative abilities
    Effectiveness & full of passion for the organization
  • Ability to develop a succession plan and mentor potential successors for key roles within the subdomain.

    Application Details:
  • If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Monday 13th May 2019 to the email address indicated below:
  • dfcu Bank is committed to give equal opportunities in employment and aims to ensure that it does not discriminate against gender or race.
  • For more information and job application details, see; DFCU Bank Head Personal and Business Banking - Jobs in Uganda

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