Dental Practice Manager Jobs in Westlands, Nairobi

Dental Practice Manager Jobs in Westlands, Nairobi


  • The job role is that of a Mid-level Dental Clinic Administrator with strength in HR Administration.

    Reports to: The CEO

    Responsibilities

  • Ensure the efficient day-to-day running of the practice

  • To maintain good customer relations with all patients and parents

  • To maintain good customer relations with referring dentists

  • Liaise with external suppliers as may be required for the smooth running of the practice

  • To portray a professional attitude to doctors, staff, patients/parents and to referring dentists

  • Observe patient confidentiality at all times

  • To be fully aware of all staff’s duties and responsibilities

    Front Office

  • Overall supervision of the customer care department.

  • Ensure overall patient satisfaction by ensuring all practice protocols are followed

  • Ensure patient queries are dealt with in in a sympathetic and polite manner

  • Ensure patient information leaflets, practice brochures and other patient communications up to date

  • Supervise and ensure appropriate booking of appointments and management of the doctors’ diaries.

  • Ensure accurate maintenance of financial and patients records at the reception.

    Human Resources

  • Maintaining knowledge of current employment legislation and being responsible for putting this into practice

  • Supervise staff as necessary

  • Arrange for the recruitment and selection of permanent and temporary staff

  • Assessing training needs

  • Arrange staff induction and training

  • Monitoring and evaluating training on a regular basis

  • Producing job descriptions for all staff

  • Organize disciplinary and grievance arrangements –maintain records up to date

  • Keep and monitor staff records (to include CPD, holiday & sick days)

  • Arrange Leave Days, Holidays and other rotas

  • Prepare staff work schedules

  • Coordinate arrangements for appraisal – monitor its success

  • Drawing up contracts of employment for staff

  • Ensuring contracts continually meet current legislation

  • Producing continual updates to meet agreed roles via the appraisal process

  • Organize, attend and participate in practice meetings (take minutes)

  • Arrange refresher and update training for medical emergencies and CPR for all staff

  • Addressing inner office conflicts

  • Encouraging and developing staff motivation and teamwork

  • Periodic clinical meetings with Dentists and Dental Surgery assistants.

    Administration

  • Keep all practice documentation up to date, including policies, insurances, procedures and handbooks

  • Ensure the maintenance of the dental practice IT system

  • Arranging any building maintenance and repairs including fixtures,
    fittings and fabrics of the building – liaise with the practice CEO

  • Dealing with client complaints received by letter, telephone or in person, and handling complaints passed on from reception. Clinical complaints would be referred on to a dental surgeon

  • Ensuring good internal staff communications by use of appropriate communication methods such as monthly meetings, staff emails and memos

  • Demonstrating the ability to carry out basic computer troubleshooting maintenance and solve simple problems associated with the practice computer system

  • Demonstrating ability to generate relevant financial reports from the computer database to use for practice planning

  • Organizing HMIS training for practice staff

  • Generation of monthly operational reports:

    Key Requirements and Qualifications

  • Excellent communication and interpersonal skills (i.e. he/she must be a people person).

  • Ability to multitask

  • Good leadership skills

  • Willingness and ability to work as part of a team

  • Good analytical and problem-solving skills

  • Must have good management skills and ability to work and achieve targets within stipulated time limits

  • Ability to work independently with little or no supervision

  • Must be detail and customer service oriented

  • Possession of basic bookkeeping and computer skills

  • Ability to motivate staff whenever necessary

  • Basic knowledge of medical terminology and good understanding of medical software applications

  • Must possess a Bachelor’s degree in Business Administration, Health Care Management or any relevant field.

  • Experience working in a health care set up would be an added advantage

  • A minimum of 5 years work experience in a similar management role.

    Personal Attributes

  • Have a friendly approach, with good telephone and writing skills

  • Be honest, reliable and trust-worthy

  • Be punctual

  • Be presentable and take care of your appearance

  • Good organization skills

    How to Apply

  • Applications can be done through the email

  • hr@astradental.co.ke

    Deadline: 26th October 2020


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