Deloitte ServiceNow Developer - ITSA Jobs in South Africa

Deloitte ServiceNow Developer - ITSA Jobs in South Africa

Job Description

You will be part of the blended project team comprised of specialists which could be Deloitte colleagues and/or SMEs from the client. As a ServiceNow Developer, you will play a key role in designing, developing, and maintaining ServiceNow applications to meet the client’s business needs. Leveraging your ServiceNow expertise, you will collaborate with cross-functional teams to implement, customise, and optimise the platform to streamline processes and enhance overall service delivery for clients.


Technical competencies

  • In-depth knowledge of the ServiceNow platform, including its architecture, modules, and capabilities.

  • Proficiency in navigating and utilising the ServiceNow user interface.

  • Strong proficiency in JavaScript, as it is the primary scripting language used in ServiceNow.

  • Experience with Glide API and other ServiceNow scripting languages

  • Ability to design and develop custom applications within the ServiceNow platform.

  • Knowledge of creating and managing tables, forms, fields, and relationships

  • Experience integrating ServiceNow with other systems and applications using web services, REST APIs, and integration middleware.

  • Understanding of data mapping and transformation for seamless data flow.

  • Expertise in configuring ServiceNow modules, workflows, business rules, UI policies, and client scripts.

  • Knowledge of creating and managing Service Catalog items and workflows

  • Skills in optimising the performance of ServiceNow applications, including load time and response time improvements.

  • Ability to create and customise reports and dashboards within ServiceNow to provide insights into operational data.

  • Understanding of ServiceNow’s security model, including roles, permissions, and access controls.

  • Knowledge of automated testing tools and methodologies for ServiceNow applications to ensure quality and reliability.

  • Experience in managing and executing ServiceNow platform upgrades and applying patches to stay current with the latest features and security updates.

  • Familiarity with developing and customising ServiceNow mobile applications for various platforms.

    Behavioural Competencies

  • Ability to analyse complex problems, break them down into manageable parts, and develop effective solutions within the ServiceNow platform.

  • Strong problem-solving abilities to troubleshoot issues, identify root causes, and implement sustainable solutions.

  • Paying close attention to details to ensure accuracy in coding, configurations, and documentation within ServiceNow environment.

  • Willingness and ability to collaborate with cross-functional teams, including other developers, stakeholders,
    and end users.

  • Effective verbal and written communication skills to explain technical concepts to non-technical stakeholders and collaborate with team members.

  • Readiness to adapt to changes in project requirements, organisational priorities, and emerging technologies within the ServiceNow ecosystem.

  • Efficiently managing time and priorities to meet project deadlines and deliverables in a timely manner.

  • Demonstrated commitment to continuous learning and staying updated on ServiceNow updates, best practices, and industry trends.

  • Thinking creatively to find innovative solutions that optimize and enhance ServiceNow applications and processes.

  • Maintaining high ethical standards and professionalism in interactions with colleagues, stakeholders, and end-users.

  • Demonstrating leadership qualities by taking ownership of tasks, guiding junior developers when needed, and continuing to the overall success of the team.

  • Skills to navigate and resolve conflicts professionally, ensuring a collaborative and positive working environment.

    Desired Qualifications

  • Bachelor's degree in computer science, information technology, or a related field

  • ServiceNow Certifications:

  • Certified System Administrator (CSA)

  • Certified Application Developer (CAD)

  • Certified Implementation Specialist (CIS)

    Desired Experience

  • 3 years of experience developing on the ServiceNow platform.

  • 2 years of experience with platform customization in relevant delivery platforms.

  • 2 years of experience with custom application development including Custom Service Portal widget creation.

  • 2 years of experience developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog.

  • 2 years of experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS.

  • 2 years of experience leading and mentoring Junior ServiceNow team members.

  • 2 years of experience implementing systems using the Agile/Scrum methodology.

    How to Apply

    For more information and job application details, see; Deloitte ServiceNow Developer - ITSA Jobs in South Africa

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