Deloitte Risk Advisory – Data Analytics – Customer Insights & Analytics – Senior Consultant Jobs in South Africa

Deloitte Risk Advisory – Data Analytics – Customer Insights & Analytics – Senior Consultant Jobs in South Africa



Job Description

The main purpose of the job is to act as or support the Engagement Manager in delivery of data and analytics services to our clients (remotely or on site).The job role entails the following:

  • Devising actionable strategies from customer insights in support of domains such as Customer value management, Loyalty design and Experience design

  • Bringing the consumer perspective to marketing decision making by executing market analysis and research to provide insights and recommendations

  • Identifying ideal methodology and providing oversight on the data collection process and analytic work plan to ensure all available information is generated to support business needs

  • Leveraging research data and information to proactively identify business opportunities and gaining internal support to act upon these opportunities

  • Develop new methodologies and processes to generate insights that can scale

  • Communicate research findings and recommendations in clear, concise, and compelling ways and influence senior leadership through data driven insights

  • Lead and mentor junior members of the team

  • Accountability for deliverables and feedback to manager and stakeholders

    Technical Competencies

  • Knowledge and experience within the customer domain working on and leading teams in delivery of analytics and insights supporting all aspects of the customer journey, (Acquisition, Engagement, Retention) within a B2B or B2C context

  • Experience leading cross-functional customer strategies or providing consulting/advisory services to executive leaders

  • Strong analytical skills with the ability to effectively define business issues

  • Strong SQL skills and some programming or scripting skills (Python, Spark, etc.)

  • Experience with statistical analysis programs (SAS, SPSS, R, etc.) and customer focussed, Advanced Analytics techniques (customer segmentation, propensity modelling etc)

  • Descriptive analytics (ability to extract insights and trends from data based on requirements)

  • Proven ability to collaborate and work cross-functionally

  • Detail orientated, with the ability to prioritize and deliver on projects in a timely fashion

  • Salesforce and/or MS Dynamics365 experience would be advantageous

  • Cloud Data Engineering & Analytics (Azure, AWS, GCP) would be advantageous

    Behavioural Competencies:

  • Continuous learning mindset

  • Curiosity

  • Excellent communication skills, both written and verbal

  • Consistently delivers high quality work

  • Ability to meet deadlines (reliable and dependable)

  • Able to Multi-task

  • Proven application of providing guidance to junior members of the project team

  • Demonstrates readiness to take decisions

  • Displays initiative and takes accountability for delivery of own work

  • Supervises and monitors adherence to deadlines for self

  • Ability to prioritize competing responsibilities as per their urgency and importance

    Qualifications

    Preference will be provided to candidates with certification / degrees in:

  • Statistics, maths, economics, psychology or other related field

  • Information technology or business informatics

  • Computer science, engineering or related qualifications

  • Technology specific certifications

  • Analytics specific certification

    Minimum Experience

  • 7 years working experience.

  • Management experience.

  • 5 – 6 years’ experience working within customer analytics within B2B or B2C. Prior consulting experience preferred

    How to Apply

    For more information and job application details, see; Deloitte Risk Advisory – Data Analytics – Customer Insights & Analytics – Senior Consultant Jobs in South Africa

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