Deloitte Risk Advisory – Data Analytics – Customer Insights & Analytics – Manager Jobs in South Africa

Deloitte Risk Advisory – Data Analytics – Customer Insights & Analytics – Manager Jobs in South Africa

Job Description

The main purpose of the job is to act as or support the Engagement Manager in delivery of data and analytics services to our clients (remotely or on site).The job role entails the following:

Devising actionable strategies from customer insights in support of domains such as Customer value management, Loyalty design and Experience design

Bringing the consumer perspective to marketing decision making by executing market analysis and research to provide insights and recommendations

Identifying ideal methodology and providing oversight on the data collection process and analytic work plan to ensure all available information is generated to support business needs

Leveraging research data and information to proactively identify business opportunities and gaining internal support to act upon these opportunities

Develop new methodologies and processes to generate insights that can scale

Communicate research findings and recommendations in clear, concise, and compelling ways and influence senior leadership through data driven insights

Lead and mentor junior members of the team

Accountability for deliverables and feedback to manager and stakeholders

Technical Competencies

Knowledge and experience within the customer domain working on and leading teams in delivery of analytics and insights supporting all aspects of the customer journey, (Acquisition, Engagement, Retention) within a B2B or B2C context

Experience leading cross-functional customer strategies or providing consulting/advisory services to executive leaders

Strong analytical skills with the ability to effectively define business issues

Strong SQL skills and some programming or scripting skills (Python, Spark, etc.)

Experience with statistical analysis programs (SAS, SPSS, R, etc.) and customer focussed, Advanced Analytics techniques (customer segmentation, propensity modelling etc)

Descriptive analytics (ability to extract insights and trends from data based on requirements)

Proven ability to collaborate and work

cross-functionally

Detail orientated, with the ability to prioritize and deliver on projects in a timely fashion

Salesforce and/or MS Dynamics365 experience would be advantageous

Cloud Data Engineering & Analytics (Azure, AWS, GCP) would be advantageous

Behavioural Competencies:

• Continuous learning mindset

• Curiosity

• Excellent communication skills, both written and verbal

• Consistently delivers high quality work

• Ability to meet deadlines (reliable and dependable)

• Able to Multi-task

• Proven application of providing guidance to junior members of the project team

• Demonstrates readiness to take decisions

• Displays initiative and takes accountability for delivery of own work

• Supervises and monitors adherence to deadlines for self

• Ability to prioritize competing responsibilities as per their urgency and importance

Minimum Qualifications

Preference will be provided to candidates with certification / degrees in:

Statistics, maths, economics, psychology or other related field

Information technology or business informatics

Computer science, engineering or related qualifications

Technology specific certifications

Analytics specific certification

Minimum Experience

7 years working experience.

Management experience.

5 – 6 years’ experience working within customer analytics within B2B or B2C. Prior consulting experience preferred

How to Apply

For more information and job application details, see; Deloitte Risk Advisory – Data Analytics – Customer Insights & Analytics – Manager Jobs in South Africa

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