Deloitte Risk Advisory – Data Analytics – Customer Insights & Analytics – Manager Jobs in Midrand, South Africa

Deloitte Risk Advisory – Data Analytics – Customer Insights & Analytics – Manager Jobs in Midrand, South Africa

Job Description
The main purpose of the job is to support the Engagement Manager in delivery of data and analytics services our clients (remotely or on site). The job role entails the following:

  • Lead/support customer centric analysis across domains such as: Customer value management, Loyalty design, Experience design

  • Lead the data collection process and the analytic plan in support of the business needs

  • Develop new methodologies and processes to generate customer insights that can scale

  • Translate technical concepts into business understanding and value

  • Leveraging research data and information to proactively identify new business opportunities and collaborate with internal team to realize these opportunities

  • Oversight and support to junior team members

  • Communicate research findings and recommendations in clear, concise, and compelling ways and influence leadership through data driven insights

  • Development, testing and implementation of analytics solutions within the customer domain

    Technical Competencies

  • 3+ years’ experience within the customer domain working on delivery of analytics and insights supporting all aspects of the customer journey, (Acquisition, Engagement, Retention) preferably within a B2B or B2C context

  • Strong analytical skills with the ability to effectively define business issues

  • 3+ years’ experience working on SQL and 2+ years’ experience working on Python/R/Spark.

  • Experience with statistical analysis programs (SAS, SPSS, R, etc.) and customer focussed, Advanced Analytics techniques (customer segmentation, propensity modelling etc)

  • Descriptive analytics (ability to extract insights and trends from data based on requirements)

  • Proven ability to collaborate and work cross-functionally

  • Detail orientated, with the ability to prioritize and deliver on projects in a timely

  • Salesforce and/or MS Dynamics365 experience would be advantageous

  • Cloud Data Engineering & Analytics (Azure, AWS, GCP) would be advantageous

    Behavioural Competencies:

  • Continuous learning mindset

  • Curiosity

  • Excellent communication skills, both written and verbal

  • Consistently delivers high quality work

  • Ability to meet deadlines (reliable and dependable)

  • Able to Multi-task

  • Proven application of providing guidance to junior members of the project team

  • Demonstrates readiness to take decisions

  • Displays initiative and takes accountability for delivery of own work

  • Supervises and monitors adherence to deadlines for self

  • Ability to prioritize competing responsibilities as per their urgency and importance


    Preference will be provided to candidates with certification / degrees in:

  • Statistics, maths, economics, psychology or other related field

  • information technology or business informatics

  • computer science, engineering or related qualifications

  • technology specific certifications

  • analytics specific certification

  • MBA


  • 5 years working experience in Analytics

  • 3 - 4 years’ experience working within customer analytics within B2B or B2C.

  • Prior consulting experience preferred

    How to Apply

    For more information and job application details, see; Deloitte Risk Advisory – Data Analytics – Customer Insights & Analytics – Manager Jobs in Midrand, South Africa

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