Deloitte Internal Client Services - ATS SAP CoE - ERP Senior Consultant - HR (Success Factors) Jobs in South Africa

Deloitte Internal Client Services - ATS SAP CoE - ERP Senior Consultant - HR (Success Factors) Jobs in South Africa



Main purpose

Responsible for the Functional and Technical support tasks of the Success Factors modules in the ERP Centre of Excellence Function and to assist in Call Management for these modules to resolve user queries.

To provide value add to the firm in terms of knowledge transfer, improved business processes and understanding of the HR roadmap and to ensure data integrity and that all functionality in the system is being used correctly and effectively within the firm.

Manage Third party vendor Service level agreements.

Key performance areas:

Client Service Excellence

  • Management of all Calls both internally and externally & Problem Management

  • Using Call logging system to capture and resolve all calls

  • Escalation of calls to ERP Solution Manager

  • Ensuring adherence to methodologies and standards for call logging

  • Ensure calls are closed within SLA

  • Call Analysis

  • Third Party service provider management

  • Incident/Problem Management

  • Liaison with Local and Global Success factors

  • Call resolution

  • SLA Management and Dashboards for GIS Mngt

  • Call Management and Resolution

    Resolution of User queries

  • Configuration of SF Module functionality (Basic)

  • Providing technical and functional expertise across the firm

  • Troubleshooting user problems

  • Recommendation of solutions

  • Interacting with consultants of other modules

  • Taking calls or responding to emails

  • Providing Consultancy advice as to call resolution options

  • Perform root cause analysis

    Training

  • Management of all SF Training

  • Responsible for up-to date Training Manuals

  • Responsible for all E-Learning

  • Conduct Classroom based training

  • Conduct advanced training

  • To ensure that business users are knowledgeable in SAP functionality

  • Implement e-learning

  • Develops Training Manuals for SF Module for advanced training

  • Developing Frequently Asked Questions on the Portal

  • Identifying Business users that require training

  • Classroom based manuals

  • Training Co-ordinator

    Testing

  • Manage Testing for Projects, Change requests

  • Developing Test Plans/scripts and use the Automated Testing Tool.

  • Conduct Unit testing

  • Conduct regression testing with new releases

  • Performing User Acceptance testing

  • Liaising with AMS and Deloitte Business on issues and queries

  • Resolving UAT queries

  • Perform adhoc detailed testing – SF /windows upgrades and other technology or SF enhancement packs

  • Manage testing of business users and meetings
    Sign off Test Results

  • Conducting Integration testing with other Modules

  • Working closely with testers to execute test scripts and obtain business buy-in

  • Approving change to move to Production Environment

    Business process management

  • Conducting and Facilitating Business requirement workshops with the Deloitte Business

  • Documentation of the Business requirements Specification document

  • Conducting Face to face interaction with the Deloitte Users

  • Understanding of Deloitte Business processes (AS- IS)

  • Co-ordinating all Enhancements and Change requests to the SF HR System

  • Reviewing existing processes or efficiencies

  • Proactively propose changes to business processes (To-Be)

  • Obtain user sign off for Blueprint documentation

  • Producing Month End check lists

  • Resolving all Month End issues identified

    Application Configuration

  • Management of all HR Reporting requirements

  • Data Quality and Governance Facilitation

  • Conducting adhoc data quality audits on specific areas

  • Notification of issues to the HR BPO for rectification

  • Escalation of any non – compliance to Business Directors

  • Conducting Monthly checks on all aspects of data

  • Review of Error logs and recommendations

  • Notification of issues to the ERP Solution Manager

  • Influencing Business to change and adhere to guidelines

  • Producing audit reports on non-compliance with proposed recommendations to ERP Solution
    Forum

  • Implementation of Projects and Change requests

  • Advising the business on alternative solutions

  • Conducting Workshops

  • Obtaining quotes from third party service providers

  • Presenting options to Business Process Owners

  • Acting as a Subject Matter Expert

  • Acting as a Project Manager on the Request or smaller projects (operational level)

  • Implement Business Solutions

  • Coordinating change management process during the development phase.

  • Consulting and facilitating different groups (user groups, AMS Functional consultants and AMS development teams),

    Application Development and Configuration

  • Application Integration

  • Change Management of New Releases and changes

  • Present new ideas and Innovation to the business
    Google SF Help

  • Attend Special Interest Groups

  • Attend SF seminars and conferences

  • Conduct research with other companies and market leaders

  • Understand the SF Roadmap and new products

  • Understand new functionality within SF Module

  • Understand Business aspects in terms of new legislation, tax laws etc.

  • Understands SF current and Future products and make recommendations to business

  • Influencing business to change processes and adapt to best practise

  • Developing Decision documents for Business Process Owners

  • Management of HR/SF module Strategy and Architecture

  • By compiling the ERP Strategy document for HR Functional area with a Tactical plan & Architecture

  • Updating and maintaining the SF Solution Architecture for specific HR modules to show all Inputs and Outputs and other touch points

  • Influencing outcomes of Month End Checks

  • By understanding and documentation of all Batch jobs and technical integration points to other applications

  • Documenting all Data Flows of Master data

  • Management of all integration touch points and downstream applications (Deloitte Impact, PDI, eKPC, FIM)

  • Management of all Payroll Integration

  • Management of Licenses

  • User Access Management

  • Ensure User Access policy is adhered to and access provided is aligned to policy

    Qualifications

  • Diploma or Degree

    Minimum experience

  • At least five years IT/Functional experience and 3 years Functional SAP knowledge in SAP HR module or Success factors module

    Desired experience

  • At least 6 years IT/business experience, 4 years working knowledge on a SAP HR solution / Success Factors

  • Configuration experience

    Technical

  • Project management

  • External and internal stakeholder engagement

  • Report writing skills

  • Ability to develop solutions and multi-task

  • Ability to interpret, communicate and implement solutions

  • Experience in development and delivery of professional presentations

  • Solid financial knowledge

    Behavioural

  • Exceptional communication skills, both written and verbal

  • Strong interpersonal and relationship building skills

  • Excellent mentorship and coaching ability with desire to develop self and others

  • Strong emotional intelligence

  • Strong client delivery focus

  • Highly adaptable, managing change and ambiguity with ease

  • Focus on quality and risk

  • Excellent problem-solving ability

  • Exceptional business acumen

  • Strong interpersonal skills and comfortable working with senior executives

  • Self-starter, able to operate independently with limited supervision

    How to Apply

    For more information and job application details, see; Deloitte Internal Client Services - ATS SAP CoE - ERP Senior Consultant - HR (Success Factors) Jobs in South Africa

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