Deloitte Consulting - AMS - Service Delivery Manager / Project Manager Jobs in South Africa
Deloitte Consulting - AMS - Service Delivery Manager / Project Manager Jobs in South Africa
Main Purpose of JobThe main objective of this position is to provide control and decision making as well as taking responsibility for the Service delivery at clients and ensuring that IT policies and procedures are adhered to and maintained accordingly.
The incumbent will be responsible for establishing relationships and understanding of the clients business and needs to identify, qualify and unlock net new revenue opportunities.
Further to this the incumbent would be required to fully understand the contractual requirements and commitments
Key Performance areas
Strategic Impact
Monitor and control the sourcing, travel and on-boarding of resources on projects;
Create, manage and staff resources on projects;
Monitor and control time capture and time approval of consultants on projects;
Monitor and control project costs
Ensure governance is followed if and when adjustments are required to the planned/base-lined budget;
Supports the Senior Manager on delivery of designated engagement / project, managing the implementation of the agreed deliverables
Tracks outputs against Service Level Agreement and reports to Senior Manager on any unforeseen issues arising
Seeks to identify additional sales opportunities in client business
Assists in the preparation of proposals/tenders and presentations on request
Is a support resource in planning of sales presentations and client negotiation teams for new and retained business
Develops market network in business and builds relationships that generate leads
Builds relationships across Deloitte service lines to understand broader offerings and seeks opportunities for cross-selling
Generates innovative solutions on projects / engagements in collaboration with team members to enhance / renew service offerings to client
Client Impact: External / Internal
Manages day-to-day deliverables of team on client engagements / projects
Proactively identifies client service and technical issues and implements resolutions to address these
Develops productive working relationships with client teams
Builds network of relationships across Deloitte to understand other service line offerings and to market own functional area
Establishes and maintains good working relationships with external clients across industries
Participates in thought leadership process and shares functional and industry knowledge and expertise with clients, colleagues and teams
Operational Effectiveness
Leads delivery of team based on the SLA
and identifies and addresses any areas of concern in outputs
Manages engagement/project risk to ensure that the firm’s risk policies as well as risk to client confidentiality is aligned at all times
Consistently reviews and analyses standard and quality of team deliverables and implements changes as necessary
Meets regularly with client and client teams to understand issues, anticipate needs and address these
Keeps Senior Manager updated on status of engagement
Communicates need for any changes in engagement / project plan to Senior Manager for discussion with Engagement sponsor / client
Provides ongoing communication to teams on status of engagement / project, changes, achievements, etc.
Drives Deloitte values of exceptional service to clients, growing the firm’s brand and talent development
Development/Growth of Team
Shares expertise and knowledge with team members and counselees on an ongoing basis
Develops good working relationships with key talent in team
Monitors resource requirements for engagement and communicates to Senior Manager the need for increase / decrease in team headcount
Maintains own development and knowledge in specialised area
Specialized Competencies
Monitoring Delivery
People management and mentorship
KPI measurement monitoring and reporting
Resource managing and scheduling (Analytical/Decision Making capabilities)
Customer orientation and responsiveness
Leadership / Behavioural Capabilities
Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
Performance drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders
Strategic direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction
Talent development - Develops high-performing people and teams through challenging and meaningful opportunities
Cross-Consulting Capabilities
Delivery Excellence - Ability to plan and execute a project to deliver a superior client experience
Knows the Business and Sector - Ability to comprehend how the client’s business works and keep up-to-date on industry/sector trends and leading practices
How to Apply
For more information and job application details, see; Deloitte Consulting - AMS - Service Delivery Manager / Project Manager Jobs in South Africa
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