Deloitte Consulting - AMS - Service Delivery Manager / Project Manager Jobs in South Africa

Deloitte Consulting - AMS - Service Delivery Manager / Project Manager Jobs in South Africa

Company Description

About Deloitte

Deloitte is the largest private professional services network in the world. Every day, approximately 220,000 professionals in more than 150 countries demonstrate their commitment to a single vision: to be the standard of excellence, while working towards one purpose – to make an impact that matters.

In South Africa, Deloitte is one of the leading professional services organisations, specialising in providing Audit, Tax, Consulting, Risk Advisory and Corporate Finance services. We serve clients in a variety of industries from financial services, to consumer business, energy, mining and manufacturing, tourism and the public sector, and we provide powerful business solutions to some of the world's most well-known and respected companies, including more than 80 percent of the Fortune 100.

Our talented professionals and our clients understand the link between a strong learning and development programme and the ability for Deloitte to deliver on its promise of consistent, high-quality service delivery worldwide.

Whatever your age, gender or culture, take your career to the next level with the talents and capabilities you will develop at Deloitte.

About the Division

Innovation, transformation and leadership occur in many ways. At Deloitte, our ability to help solve clients’ most complex issues is distinct. We deliver strategy and implementation, from a business and technology view, to help lead in the markets where our client's compete.

Our professionals help clients identify and solve their most critical information and technology challenges, including strategy, procurement, design, delivery and assurance of technology solutions.

Job Description
Service Delivery Manager / Project Manager

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.

Main Purpose of Job

The main objective of this position is to provide control and decision making as well as taking responsibility for the Service delivery at clients and ensuring that IT policies and procedures are adhered to and maintained accordingly.

The incumbent will be responsible for establishing relationships and understanding of the clients business and needs to identify, qualify and unlock net new revenue opportunities.

Key Performance areas

Strategic Impact

  • Monitor and control the sourcing, travel and on-boarding of resources on projects;
  • Create, manage and staff resources on projects;
  • Monitor and control time capture and time approval of consultants on projects;
  • Monitor and control project costs
  • Develops market network in business and builds relationships that generate leads
  • Builds relationships across Deloitte service lines to understand broader offerings and seeks opportunities for cross-selling
  • Generates innovative solutions on projects / engagements in collaboration with team members to enhance / renew service offerings to client

    Client Impact: External / Internal

  • Manages day-to-day deliverables of team on client engagements / projects
  • Proactively identifies client service and technical issues and implements resolutions to address these
  • Develops productive working relationships with client teams
  • Builds network of relationships across Deloitte to understand other service line offerings and to market own functional area
  • Establishes and maintains good working relationships with external clients across industries
  • Participates in thought leadership process and shares functional and industry knowledge and expertise with clients, colleagues and teams

    Operational Effectiveness

  • Leads delivery of team based on the SLA and identifies and addresses any areas of concern in outputs
  • Manages engagement/project risk to ensure that the firm’s risk policies as well as risk to client confidentiality is aligned at all times
  • Consistently reviews and analyses standard and quality of team deliverables and implements changes as necessary
  • Communicates need for any changes in engagement / project plan to Senior Manager for discussion with Engagement sponsor / client
  • Provides ongoing communication to teams
    on status of engagement / project, changes, achievements, etc.
  • Drives Deloitte values of exceptional service to clients, growing the firm’s brand and talent development

    Development/Growth of Team

  • Shares expertise and knowledge with team members and counselees on an ongoing basis
  • Develops good working relationships with key talent in team
  • Monitors resource requirements for engagement and communicates to Senior Manager the need for increase / decrease in team headcount
  • Maintains own development and knowledge in specialised area

    Specialized Competencies

  • Monitoring Delivery
  • People management and mentorship
  • KPI measurement monitoring and reporting
  • Resource managing and scheduling (Analytical/Decision Making capabilities)
  • Customer orientation and responsiveness

    Leadership / Behavioural Capabilities

    Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
    Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
    Strategic direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction
    Talent development - Develops high-performing people and teams through challenging and meaningful opportunities

    Cross-Consulting Capabilities

  • Delivery Excellence - Ability to plan and execute a project to deliver a superior client experience
  • Knows the Business and Sector - Ability to comprehend how the client’s business works and keep up-to-date on industry/sector trends and leading practices
  • Global Mindset - Ability to leverage cross-geography insights and practitioners to enhance client service delivery
  • Business-Technology Acumen - Ability to articulate how technology enables and differentiates the business and communicate this effectively to clients

    Service Line Specialised Capabilities
  • Thinks Innovatively - Ability to integrate end-user needs, technical possibilities and business requirements to solve complex problems
  • Analyzes the External Environment - Ability to analyze trends and technologies and apply insights to assess the impact and value on the business


  • Relevant Degree
  • 10 years working experience
  • Project Management Principles, Business Acumen, Contract Terminology, Problem Solving
  • Manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope and timeline.
  • Project Management methodology (PMBOK / Prince2 / Agile)


  • Preferably a degree in Information Systems or Computer Science, or equivalent certification/experience

    Key Competencies required:

    Technical Competencies

  • Manage Efficiency of Service Delivery
  • Manage billability and productivity ratio of resources
  • Ensure proper internal governance and processes are adhered to
  • Establish relationships and understanding of the clients business and needs to Identify, qualify and unlock net new revenue opportunities
  • Project management experience and capabilities

    Customer Perspective

  • Responsible for the achievement of contracted SLAs per service
  • Facilitate the contract and service management reporting and submit to clients according to the negotiated schedule
  • Present the contract and service management reporting monthly in the respective client forums
  • Manage business as usual deployments and business requirements/issues to ensure operational targets are achieved
  • Ensure that improvement initiatives identified in service reviews are acted upon and progress reports are provided as required
  • Provide leadership and control for approved service improvement efforts
  • Identify and match value propositions to the client's needs to show value for the client
  • Develop relationships and communication mechanisms with vendors

    Internal Perspective

  • Prepare service management reporting per portfolio, highlighting SLA achievement, service penalties and progress on SIP’s as negotiated with the Regional Operations and Key Account Managers
  • Ensure performance contracts and performance assessments are completed for teams within agreed timeframes (if applicable)
  • Expert in field with sound industry and business knowledge
  • Develop strategy roadmaps using accepted best practices and proactively look for continues improvement opportunities.
  • Provides SAP BASIS planning & support for projects & operations. Adhere to SAP design principles & technical architecture standards.

    Behavioural Competencies
  • Excellent communication skills, both written and verbal
  • Effective interpersonal and relationship building skills
  • Focus on quality and risk
  • Sound problem solving ability

    Application deadline 3rd October 2019

    For more information and job applications details, see; Deloitte Jobs in South Africa

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