Deloitte Assistant Manager - Finance Support Jobs in Ghana

Deloitte Assistant Manager - Finance Support Jobs in Ghana

Plot No. 71, Off George Walker Bush Highway, North Dzorwulu, Accra, Ghana

Part-time

Company Description

Deloitte is the largest private professional services network in the world.

Every day, approximately 345,000 professionals in more than 150 countries demonstrate their commitment to a single vision: to be the standard of excellence, while working towards one purpose – to make an impact that matters.

In Ghana, Deloitte is one of the leading professional services organisations, specialising in providing Consulting, Audit, Tax & Regulatory, Business Process Solutions, Risk Advisory and Financial Advisory services.

As part of our offerings, our team provides recruitment services on behalf of our clients.

About Our Client

A leading Global Client seeks qualified professionals to join their team.

The Firm differentiates itself from other call centres. The work culture encourages high performance in delivering distinctive service, and the Rewards and Recognition programs encourage taking initiative.

Job Description

Are you passionate about leading people and helping them grow through coaching and mentoring?
Do you think you have strong leadership qualities and can motivate people? Do you have the customer service attitude who can help develop strong teams like you?

Are you one who can develop strong network and relations with Clients, People and Customers?

Then, look no further. This is a unique opportunity to be part of the Finance Support team if you are a detailed oriented with an inclination to Finance, independent worker with strong customer service and leadership skills.

Role Responsibilities

We are seeking an Assistant Manager to be responsible for the following:

Manage and monitor SLA’s

Manage day to day performance of the team

Leave Management, Schedule Management to ensure smooth operations

Review daily/weekly/monthly stats for performance of respective team

Provide coaching and mentoring to Senior

Coaching analyst and Frontline analysts

Be a mentor and assist in training for other analysts

Identify training opportunities and work with training team to develop training materials and deliver training as needed

Handle escalated customer contacts

Acts as a Performance Management Counsellor in year appraised based on the need of the business line

Work towards improving talent survey engagement scores and drive initiatives

Maintain relationships with other support groups external to the Client’s Contact Center in

Maintain good relationship with our client teams

Review timesheets of the team members

Provide input for hiring decisions

Should act as coach, mentor, and career counsellor for team members and help them achieve their goals

Flexibility to work within different shifts mostly rotational

Qualifications

Possess a bachelor's degree B.Sc/B.Com/BCA/ (Other non-engineering graduation/Diploma with prior team handling experience in contact centers).

Excellent writing, verbal, listening and analytical skills.

Easily grasp and communicate complex ideas,

Excellent problem-solving skills.

Experience in People Management / Performance Management / Process Management / KPI Management

Ability to learn and apply procedures

Required Skills

Teamwork

Motivating Team members

Interviewing and Recruiting Applicants

Performance Management

Overseeing and Implementing Projects

People Management

Managing Processes

Emphasizing Excellence

Additional Information

Application closes on 15 December 2022

How to Apply

For more information and job application details, see: Deloitte Assistant Manager - Finance Support Jobs in Ghana

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