Debt Collector Vacancies in Kenya

Debt Collector Vacancies in Kenya


Our Client specializing in Investments and Real Estate seeks to recruit a Debt Collector.

Job Purpose:

To collect debts from customers while ensuring customer satisfaction

Department: Finance

Reports to: Credit Officer

Responsibilities:

  • Collecting over dues and arrears from clients.
  • To follow up payment allocation in the clients statements
  • Maintain customer satisfaction when talking to clients during the collection of debt
  • Provide customers with their statements from time to time for them to be aware of how they have been paying and how much balance they have.
  • Liaise with other team members and departments in order to come up with new and easier ways of collecting debts.
  • Make the terms and conditions of payments known to all the customers to facilitate collection of debts.
  • Harmonizing the customer statements
  • Giving weekly debt collection reports
  • Renegotiating payment plans with the debtors
  • Communicate with debtors by telephone and in writing to manage debtors and arrears process.
  • Check payment arrears in the portfolio for new application and repeats

    Key Performance Areas:

  • Debt collection
  • Overdue reduction
  • Customer satisfaction.

    Person Specification

  • Able to meet set targets
  • Knowledge of accounting
  • B.com in accounting or equivalent
  • Good communication and written skills
  • Good customer service
  • Patience but assertive and tactful
  • At least 2 years’ experience with an investment company (financial or real estate)

    How to Apply

  • Applicants who meet the requirements stated above should send their detailed CVs with a day – time telephone number to the email address: jobs1@hcsafrica.com with Debt Collector on the Subject line.
  • Deadline for submission of applications is Monday 28th January 2019.

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