Debt Collection Call Center Officers Jobs in Kenya

Debt Collection Call Center Officers Jobs in Kenya


  • Our Client is a leading Credit Management Firm in Kenya and the larger East African region.

  • They seek to hire Call Centre Officers to ensure timely collection of outstanding debts as per agreed terms and limits.

    Responsibilities

  • Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Clients.

  • Advise customer on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment.

  • Act as a mediator for disputes between customers and principals/Clients

  • Locate and notify customers on defaulted accounts by mail, telephone, or scheduled visits in order to ask for payments

  • Deliberate with customers by telephone or in-person to determine reasons for overdue payments and to review the credit terms for easier settlement of debts.

  • Initiate the clearance process on cleared debts once you receive payment proof and have the same uploaded by the relevant department.

  • Provide customers with their correct account details e.g. balances, account numbers etc.

  • Maintaining data integrity and keep customer details confidential.

  • Attend to customers during scheduled/unscheduled meetings.

  • Record information about the financial status of customers and status of collection efforts in the company’s system.

  • Respond to all correspondences e.g. e-mail, telephone, postal mail.

  • Organize, manage and implement the most suitable debt recovery method and techniques.
    Negotiate credit extensions if and when required.

  • Preparation of reports as required.

    Qualifications

  • Possession of a Diploma in any field from a recognized institution with at least 1-2 years’ experience in Collection/Credit or Sales and Marketing environment (Diploma (Banking/Credit management background will have an added advantage)

  • Strong analytical power, good problem-solving skills and ability to work under immense pressure.

  • Good communication and interpersonal skills to manage stakeholders. ·

  • Fluency in both spoken and written English is a must. ·

  • Computer literate & English proficiency.

    How to Apply

  • Please send your CV only quoting the job title on the email subject (Call Centre Officers – Debt Collection) to

  • careers@finleyltd.com before 11th October 2020.

  • Kindly indicate current/last salary on your CV

    N.B: We do not charge any fee for receiving your CV or for interviewing.

  • Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.


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