Dashen Bank S.C IT Service Desk Officer Jobs in Ethiopia

Dashen Bank S.C IT Service Desk Officer Jobs in Ethiopia

Job Id: 222727

Category: Information Technology

Location: Addis Ababa

Career Level: Mid Level ( 2+ - 5 years experience)

Employment Type: Full time

Salary: As per the Banks attractive salary scale

Job Description

DB/ Vacancy-024/19

Job Summery

The Service Desk Officer is responsible for providing effective and responsive technology services and provides first and second line support to staff/ customers.

Job Requirements

  • Academic & Professional Qualification, and knowledge

  • Bachelor’s degree in Information Technology, Computer Science, Computer Information System, Software Engineering or any other equivalent field.

  • Professional ICT qualifications such as ITIL, CCNA, MCSE considered as added advantage


  • At least four (4) years of relevant work experience in service desk management.

    Required Technical Competency

  • Experienced Service Management professional.
  • Previous experience as a Team Lead or demonstrable experience in leading virtual teams.
  • Experience of managing 3rd parties and 3rd party delivered services.
  • Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines.
  • Expert knowledge of ITIL disciplines.
  • Excellent customer facing/customer service skills.
  • Able to work under pressure and meet deadlines.
  • Understanding of IP networks traffic, firewalls, routing etc.
  • Good knowledge of Word, Excel, Outlook and other office applications.

    How to Apply

    Interested and qualified applicants should apply through ethiojobs.net (http://ethiojobs.net)


    Applicants should specify the vacancy number on the the cover letter /application letter and fill all the details on the attached application form and shall save in PDF format (mandatory).

    CV ‘s shall not be more than 3 pages and saved in PDF format (mandatory).

    All relevant credentials stated on the application form /CV shall be scanned and attached in PDF format (mandatory).

    Dashen Bank S.C IT Service Desk Officer Jobs in Ethiopia

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