Dashen Bank S.C IT Service Desk (Incident & Request Management) Officer Jobs in Ethiopia

Dashen Bank S.C IT Service Desk (Incident & Request Management) Officer Jobs in Ethiopia


Job Summary

  • The Service Desk Officer is responsible for providing effective and responsive technology services and provide first and second line support to staff/ customers.

    Job Requirements

    Academic & Professional Qualification

  • Bachelor’s degree in Information Technology, Computer Science, Computer Information System, Software Engineering or any other equivalent field.

  • Professional ICT qualifications such as ITIL, CCNA, MCSE considered as added advantage.

    Experience

  • At least four (4) years of relevant work experience in service desk management.

    Required Technical Competency

  • Experienced Service Management professional.

  • Previous experience as a Team Lead or demonstrable experience in leading virtual teams.

  • Experience of managing 3rd parties and 3rd party delivered services.

  • Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines.

  • Expert knowledge of ITIL disciplines.

  • Excellent customer facing/customer service skills.

  • Able to work under pressure and meet deadlines.

  • Understanding of IP networks traffic, firewalls, routing etc.

  • Good knowledge of Word, Excel, Outlook and other office applications.

    How to Apply

    For more information and job application details, see; Dashen Bank S.C IT Service Desk (Incident & Request Management) Officer Jobs in Ethiopia

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