Danish Refugee Council Support Services Manager Jobs in Ethiopia

Danish Refugee Council Support Services Manager Jobs in Ethiopia

Job Id: 227298

Category: Management

Location: Dimma, Gambela

Career Level: Managerial Level (Manager, Supervisor, Director)

Employment Type: Contract

Salary: XXXX

Job Description


The Danish Refugee Council (DRC), an international non-governmental organization (NGO), has been providing relief and development services in the Horn of Africa since 1997.

DRC promotes and supports solutions to the problems faced by refugees, internally displaced people (IDPs), and migrants. The organization has offices across the region, and has been operational in Ethiopia since 2009.

With funding from bilateral and multilateral donors, DRC is currently implementing a range of activities across Ethiopia and Djibouti, including WASH and shelter provision, child and youth protection, gender based violence response, awareness-raising of migration risks, protection monitoring of migration routes, and livelihoods support for returning migrants or those at-risk of migration.

Overall purpose of the role:

The Support Services Manager will supervise the efficient and effective Financial/Administrative, Human Resources and Logistics management of the DRC operations in Dimma field office.

The Support Services Manager will ensure compliance with all DRC Operations Handbook Manual (OH) alongside donor policies, procedures, guidelines and rules.

He will be responsible for evaluating and verifying the budgeting, financial and procurement planning, reporting and be an audit focal point at field level, for a smooth functioning of the finance, admin, HR matters and logistics procedures, including procurement at field, as well as assuring linkages with other departments and country wide.

He will seek and receive policy guidance/ instructions and support from Area Manager, and Finance, HR & Admin and LOG in CO units and HoSS, within their respective areas of responsibilities.

In order to ensure timely implementation of DRC program activities in Dimma Field Office, Support Services Manager, will offer his supervisory assistance and expertise in the state of urgency or whenever deemed needed or upon request of his line manager.


Financial management

  • Participates in the financial analyses of Dimma program. provide strategic support for field management team
  • Managing the DRC Dimma financial movements, by verifying the processes, ensuring that they are in accordance with DRC’ and donor’ rules
  • Verifies the final documentation and its compliance and reviews all concerns and set systems
  • Supervise the financial reporting (including monitoring expenses and revenues, reviewing and upgrading existing procedures, ensuring production of appropriate financial reports for internal and external clients);
    With support from the Finance team in Addis, ensures high quality set up and implementation of new DRC Dynamics system in Dimma
  • Verifies the appropriateness of the Dimma inputs for the Master Budget, with an appropriate allocations of support costs.
  • Support to Senior Finance Officer for the monthly financial review and BFU rebooking, quarterly and annual DRC and donor reports preparation at field level.
  • Supervise the Implementation of financial policies and procedures according to the local law, including a compulsory tax and social-security payments due against all relevant government bodies
  • Supervise bi-weekly reporting and reconciliations for the field office (conducted by Senior Finance Officer)

    Administration management

  • Managing the general administration of Dimma field Office
  • Set up systems that will last beyond assignment
  • Supervise the work of ADMIN department and work in collaboration with the logistics Team Leader
  • With the support of the CO in Addis, ensures the ADMIN compliance and obligations, with local rules and regulations

    Human Resources management

  • Supervise the Human resource department and line managing HR Officer
  • Ensures implementation of HR policies and procedures
  • Coordinate the recruitment and supervise the staff orientation
  • Guide the HR Officer on the application of Staff Regulations and other statements of policy governing the duties, obligations, benefits and entitlements of DRC staff. Provide advice and/or mediates in work-related conflict situations; Ensure that all HR policies and regulations are compliant with DRC HR manuals, Operations Handbook & CoC and local legislation.
  • Advice and support the area manager, and staff on human resources related matters for the field office.
  • In close cooperation with Area Manager, manage and monitor the work of the Field HR in carrying out its functions, including workforce planning, recruitment, orientation/induction processes, learning and development, performance management and organizational charts and processing of contracts.

    Logistics management

  • Under the guidance of Area Manager, and in close collaboration with Deputy Area Manager and Logistics Team leader, manages and monitors the logistics procedures and processes, including the procurement activities and the overall compliance to DRC OH and donor’s requirements.
  • Flags out possible problems with logistics procedures and compliance of documents to Area Manager and his deputy, who have the only approval authority.
  • In the events of huge case load in procurement, supports the LOG Team Leader in relations with CO LOG unit and contacts with HoSS.

    Job Requirements

    Experience and technical competencies: (include years of experience)

  • Minimum of 5 years of experience in senior finance position, preferably with an international humanitarian organization.
  • Demonstrated organizational skills and ability to work in complex and difficult circumstances.
  • High level of personal initiative, analytical skills and pro-active problem solving.
  • Demonstrated people’s management skills. Strong interpersonal skills and ability to develop and maintain working relationships across the organization. Be a team player
  • Good knowledge of supply chain management is an advantage
  • Cultural sensitivity, and commitment and understanding of the values of DRC. Good interpersonal and communication skills.
  • Commitment to learning and implementing organizational policies and procedures
  • Proven ability to prioritize tasks and meet deadlines
  • Excellent proficiency in MS Office package is a must


  • College Level Diploma in finance/ Degree certificates in Finance


  • Excellent proficiency in written and spoken Amharic and English

    All DRC roles require the post-holder to master DRC’s core competencies:

  • Striving for excellence: Focusing on reaching results while ensuring efficient processes.
  • Collaborating: Involving relevant parties and encouraging feedback.
  • Taking the lead: Taking ownership and initiative while aiming for innovation.
  • Communicating: Listening and speaking effectively and honestly.
  • Demonstrating integrity: Acting in line with DRC's vision and values

    How to Apply

    To Apply

    Interested candidates who meet the required qualifications and experience are invited to submit updated CV and cover letter explaining their motivation and why they are suited for the post.

    We only accept applications sent via our online-application form on www.drc.dk under Vacancies.

    Please forward the application and CV, in English through the stated website no later than November 7, 2019.

    For general information about the Danish Refugee Council, please consult www.drc.dk.

    We encourage only qualified Ethiopian Nationals to apply. DRC considers all applicants based on merit.

    It is DRC policy to recruit, hire, train and promote individuals, as well as administer any and all personnel actions, without regard to gender, race, national, clan or tribal origin, religion, age, sex, origin or ancestry, marital status, social status, sexual orientation, or status as a qualified disabled individual.

    Danish Refugee Council Support Services Manager Jobs in Ethiopia

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