Danish Refugee Council NGO Support Services Manager Jobs in Kampala Uganda

Danish Refugee Council NGO Support Services Manager Jobs in Kampala Uganda

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future.

We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle.

In cooperation with local communities, we strive for responsible and sustainable solutions.

We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers.

Our vision is a dignified life for all displaced.

Job title:

  • Support Services Manager

    Reporting to:

  • Head of Support Services


  • Kampala

    Overall purpose of the role:

    The Support Services Manager main objective is to provide efficient and effective financial, administrative and supply chain management according to DRC’s internal and donor procedures, as per the Operations Handbook.

    The position will work under the NURI Rural Infrastructure and Water Resource Management Interventions and be responsible for all aspects of financial management and control, including effective financial reporting in a timely, accurate, relevant and informative manner and will also manage the project audit.

    She/he will be responsible for the general administrative duties including HR, procurement and logistics.

    Key Duties and Responsibilities

    Accounting / Finance

  • To maintain cashbooks as recommended and ensure timely submission.
  • Monitor systems for financial operations in all field offices in accordance with the Global DRC Operations Handbook and Local Finance Manual and donor regulations, including systems for cash flow management, budgeting, consolidation of accounting information, internal controls, financial reporting, financial record-keeping and compliance.
  • Maintain banking relations, plan and monitor country cash flow requirements to ensure the smooth implementation of DRC NURI project.
  • To monitor the petty cash handled by the finance staff.
  • Develop annual fiscal year budgets with the Area Managers and implement grant budgeting and forecasting systems with Area Managers.
  • Develop and maintain local office policies and procedures and provide training for all issues related to local financial matters.
  • Analyse compensation packages, taxation requirements and human resource policies for local staff to ensure that DRC has adequately planned for of local staff compensation and benefits.
  • Oversee management of insurance coverages for DRC staff and properly.
  • To ensure timely payment of salaries, and all suppliers/partners’ invoices by finance.
  • To supervise the preparation of vouchers and related invoices.
  • To ensure cash counts cash are at least done once per week with the admin/finance officer, and at the end of each month before closing accounts.
  • To monitor cash flow and liquidity of the NURI project.


  • To prepare quality financial reports for HQ review and ensure timely submission to the donors.
  • To compile the accounting and financial data for the monthly report.
  • To prepare the monthly accounting report as required by the DRC Uganda, regional office and HQ.
  • To maintain a timely and proper organization of the accounting supporting documents into files according to DRC requirements.
  • To report on Support Services Key Performance Indicators.

    Budget, Financial Management and Control

  • To ensure that a financial and administrative related information is accurate and is well maintained. This includes an overall planning, budget and control of expenditures for shared operational costs, but also coordination of budgeting and expenditure related to programme implementation.
  • To prepare the cash transfer’s request for HQ whenever needed.
  • To update and share regularly the financial documents, allowing an accurate/timely/safe financial management of the programme.
    Implement all relevant financial control tools within the country programme.

    Supply Chain

  • Ensure DRC procurement guidelines are adhered to.
  • Actively engage and support the program teams in procurement planning to ensure timely delivery of project inputs and activities.
  • In liaison with Country Office Kampala, identify, negotiate and implement contract &
    framework agreements which result in efficiencies in line with financial and forecasting requirements.
  • Maintain accurate auditable records of all procurement process which result in high process compliance.
  • Administer contract performance, including delivery, receipt, warranty, damages and insurance.
  • Plan and engage with Project Managers to understand contract specifications and with suppliers to develop a profile of delivery capability which results in effective market engagement.
  • Conduct efficient and collaborative procurements which are DRC and donor compliant (advice, tendering, evaluation award & contract management) and which result in a high value adding commercial outcome.
  • Build supplier, category and market understanding through performance management, research and stakeholder briefings which result in the management of commercial issues throughout the procurement cycle.

    Management, Monitoring & Capacity Building

  • Supervise administration tasks in NURI project. This includes human resources, IT, procurement and logistics.
  • To train, support, supervise and monitor the finance staff ensuring that HQ/donor procurement guidelines are followed.
  • To organise the administrative work and distribute administrative tasks.
  • To report on administrative achievements to the Head of Support Services.
  • To supervise internal and external audits and implements corrective actions related to the DRC standards for operations.
  • Lead in training plan and training needs assessments as part of improving compliance with DRC standards. This includes on-the-job training, instructions and relevant follow up measures, as well as the design and conduct of more topic-bound training sessions.
  • Lead in systems development and roll out of systems already developed in close cooperation and coordination with DRC’s Regional office and headquarters. This includes tools for monitoring shared expenditures.
  • Act as the DRC Uganda Code of Conduct and accountability focal point.


  • To share and coordinate the administration and finance information with the Head of Support Services and other senior staff.
  • Where needed to attend the meetings organized internally as well as those arranged by relevant donors and NGOs on administration and finance.
  • Any other duties as agreed with the Head of Support Services.

    Experience and technical competencies:

  • With at least 8 years of relevant work experience in INGOs with a focus on financial management.
  • 5 years relevant experience in a developing country.
  • Relevant work experience from Northern Uganda.
  • Proven ability in the implementation of large-scale programs.
  • Experience with cash transfer programs, particularly cash for work.
  • High integrity, pro-active, stable, robust character and a good team-player
  • Highly motivated, results-oriented, and with well-developed problem-solving skills.
  • Ability to cope with heavy workloads and to work under pressure to meet tight deadlines.
  • Excellent management, analytical and negotiation skills.
  • Proven commitment to accountability practices.
  • Proven ability to prioritize tasks, meet deadlines, and work with limited supervision
    Strong information technology skills.
  • Experience working with an ERP system is desirable.


  • Bachelor’s Degree in Financial, Accounting, Commerce – mandatory
  • Professional qualification ACCA, CPA or similar – mandatory
  • Post graduate degree is desirable


  • Excellent Communication skills in English required.

    How to apply

  • Interested candidates who meet the required qualifications and experience are invited to submit updated CV and cover letter explaining their motivation and why they are suited for the post.
  • We only accept applications sent via our online-application form
  • All the CVs will be reviewed on a rolling basis.Apply by 7th December, 2018

  • For more information and job application details, see; Danish Refugee Council NGO Support Services Manager Jobs in Kampala Uganda

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