Danish Refugee Council NGO Kenya Jobs Opportunities

Danish Refugee Council NGO Kenya Management Information Systems (MIS) Officer Jobs Opportunities

Background

The Danish Refugee Council (DRC) has been providing relief and development services in the Horn of Africa since 1997. Using a protection of human rights framework, DRC has mainly focused on Somalis who are displaced by conflict. Programmes include protection, livelihoods, food and NFI distribution, water and sanitation, and advocacy amongst others. There are 4 main programme offices in Somali region, one in Yemen, one in Kenya and one regional office in Nairobi. There are also non-operational region wide initiatives, focusing on advocacy and capacity building, which are supported from the Nairobi regional office. Currently there are over 150 DRC staff in the region.

Responsibilities

Function as the main point of contact for IT related issues in the use of computers, software and other communication equipment

Design, develop and maintain computer networks

Provide technical advisory services in relation to new networking or appropriate technology for office use

Troubleshoot/diagnose IT problems and react accordingly

Advise and instruct staff (users) on IT best practices, internet and e-mail usage and appropriate course of action where problems are encountered

Liaise with Regional IT Manager on IT equipment that need repair/replacement

Prepare an inventory schedule of all IT equipment and software in use

Carry out simple and brief, on the job training for staff as required.

Carry out computer audit trails

Perform preventive maintenance services of IT equipment and peripherals as needed and on schedule

Interface with users to identify computer related needs and provide appropriate software/hardware support applicable to those needs

Assist with the release of information relating to systems upgrades and changes to processes

Servicing of IT power systems / backup

Qualifications

Bachelor’s degree in Information Technology or other related field from a recognized institution

At least 4 years’ experience working in a busy IT support environment
Demonstrable experience in Virtualization and cloud computing

Experience of working with networked computing

systems/windows TCP/IT networking experience

LINUX servers administration skills
Knowledge of and competence in Microsoft operating systems and office suites

High level of hardware/software trouble shooting experience

Quick in learning new systems

Not afraid of heights and ability to climb communication towers to mount radios

Able to work under harsh and extreme conditions, good judgment and problem solving skills

Demonstrate a customer-focused, motivated and pro-active approach to your work

Excellent communication skills, and fluent in spoken English and Kiswahili

Strong planning, organization and problem solving skills with ability to work hands-on, independently, and within team in a difficult work environment

The MIS officer must have excellent supervisory skills and must be able to communicate with management and users topics relating to the operation of an MIS system.

The individual must also have excellent knowledge of enterprise networks and systems, consisting of servers and midrange computers,

IT hardware and infrastructure support, microcomputer management, data management and security.

Strong problem-solving and analytical skills are needed in this occupation.

How to apply

Qualified candidates are invited to submit their applications online which should include a 1-page cover letter clearly stating their motivation and qualifications and a CV. Applications should include contact details of three professional referees who have supervised the candidate in the last five years. One referee must be the applicant’s most recent manager. Only applications that address the stipulated duties and meet the required qualifications will be considered. Applications should be sent no later than: 14th February 2018

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