Danish Refugee Council IT Officer Jobs in Kenya

Danish Refugee Council IT Officer Jobs in Kenya

The Danish Refugee Council (DRC) is an independent international non-governmental organization, working in 40+ countries throughout the world, and our primary mandate is to promote durable solutions for refugees and displaced populations.

The DRC office in Nairobi is a Regional Office providing support and guidance of DRC programs in Kenya, Somalia, Ethiopia, Djibouti, Uganda, Tanzania, South Sudan, DR Congo and Burundi.

The DRC office in Nairobi is a Regional Office providing support and guidance of DRC programs in Kenya, Somalia, Ethiopia, Djibouti, Uganda, Tanzania, South Sudan, DR Congo and Burundi.

Overall Purpose

  • Provide technical support to the field locations, giving more priority in South Sudan on development and implementation of hardware, software applications, programming and systems network & integration of a management information system.
  • The position has linkages with country IT Officers, HQ IT staff and provides support and training to countries as and when required.
  • The IT Officer advises DRC management on IT solutions that will best help the organization grow and perform more efficiently

    Support Services:
  • Function as the main point of contact for IT related issues in the use of computers, software and other communication equipment
  • Design, develop and maintain computer networks
  • Provide technical advisory services in relation to new networking or appropriate technology for office use
  • Troubleshoot/diagnose IT problems and react accordingly
  • Advise and instruct staff (users) on IT best practices, internet and e-mail usage and appropriate course of action where problems are encountered
  • Liaise with Regional IT Manager on IT equipment that need repair/replacement
  • Prepare an inventory schedule of all IT equipment and software in use

    Databases / Networking

  • Oversee the Regional Office computer networks to ensure that they function smoothly
  • Install all new hardware, systems, and software for networks.
  • Install, configure, and maintain network services, equipment and devices.
  • Support administration of servers and server clusters
  • Plan and support network and computing infrastructure.
  • Perform troubleshooting analysis of servers, workstations and associated systems
  • Document network problems and resolution for future reference
  • Monitor system performance and implement performance tuning.
  • Oversee software and network security.

    Backup Antivirus and Security

  • Perform data backups of all systems both on premise and clouds as scheduled and ensure data integrity
  • Configure centralized antivirus admin kit and ensures antivirus program is up-to-date
  • Manage user accounts, permissions, email, and anti-virus, anti-spam

    Systems availability and Redundancy

  • Assist the Regional IT Manager to maintain system performance and react pro-actively to issues to maximize uptime
  • Continually perform preventative maintenance
  • Assist with system upgrades and rollouts
  • Maintain high availability of servers

    About you
  • To be successful in this role, we expect you to be a positive, mature leader with a proven track record of developing effective initiatives, programmes, and impact.
  • In this position, you are expected to demonstrate each of DRC’ five core competencies:
  • Striving
    for excellence: You focus on reaching results through the country team both to position DRC and ensure excellence in all deliverables.
  • Collaborating: You lead initiatives at country operation level by involving relevant parties and encouraging feedback.
  • Taking the lead: You take ownership and initiative while aiming for innovation.
  • Communicating: You listen to beneficiaries, staff and other stakeholders; and you communicate concisely and persuasively
  • Demonstrating integrity: You act in line with DRC’s vision and values and set a very clear standard for your country team members.

    Moreover, we also expect the following:

  • At least 5 years’ NGO experience working in a busy IT support environment with excellent knowledge of enterprise networks and systems
    Degree in Information Technology or other related field
  • MCSE or CCNA certification
    Computer hardware maintenance certification
    Demonstrable experience in Virtualization and cloud computing
  • Experience of working with networked computing systems/windows TCP/IT networking experience
  • LINUX servers’ administration skills
  • Knowledge of and competence in Microsoft operating systems and office suites
  • High level of hardware/software trouble shooting experience
  • Quick in learning new systems
  • Able to work under harsh and extreme conditions, good judgment and problem solving skills
  • Demonstrate a customer-focused, motivated and pro-active approach to your work
  • Strong planning, organization and problem solving skills with ability to work hands-on, independently, and within team in a difficult work environment
  • Strong problem-solving and analytical skills are needed in this occupation
  • Possess strong analytical and conceptual skills.
  • Excellent communication skills in English and Kiswahili is required.
  • French language would be an advantage.
  • Previous experience in setting up systems in a new country program is an asset.
  • Proven ability to manage large varied workloads and deal constructively with stress and periods with long hours.
  • Excellent interpersonal skills & demonstrated ability to establish effective working relations between programs & support.

    How to Apply:
  • All applicants must send a cover letter (max 1 page) and an updated CV (max 3 pages) in English.
  • The cover letter should outline your personal motivation for applying and your key qualifications for the position.
  • Apply online on our page Current Vacancies at www.drc.ngo. Applications sent by email will not be considered.
  • Closing date for applications: 4th January 2019
  • If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport
  • For more information and job application details, see; Danish Refugee Council IT Officer Jobs in Kenya

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