Danish Refugee Council IT Officer Jobs in Kenya

Danish Refugee Council IT Officer Jobs in Kenya

Overall purpose of the role

Provide technical support and be the main point of contact for IT related issues at Regional Office and is responsible for planning, development and implementation of hardware, software applications, programming and systems network & integration of a management information system.

The position has linkages with country IT Officers, HQ IT staff and provides support and training to countries as and when required.

The IT Officer advises DRC Management on IT Solutions that will best help the organization grow and perform more efficiently.

Main responsibilities

  • Support services
  • Function as the main point of contact for IT related issues in the use of computers, software and other communication equipment
    Design, develop and maintain computer networks
  • Provide technical advisory services in relation to new networking or appropriate technology for office use
  • Troubleshoot/diagnose problems and react accordingly
  • Advise and instruct staff (users) on IT best practices, internet and e-mail usage and appropriate course of action where problems are encountered
  • Liaise with Regional IT Manager on IT equipment, repair and replacement
  • Prepare an inventory schedule of all IT equipment and software in use


  • Oversee the Regional Office computer networks to ensure that they function smoothly
    Install all new hardware, systems and software for networks
  • Install, configure and maintain network services, equipment and devices
  • Support administration of servers and server clusters
  • Plan and support network and computing infrastructure
  • Perform troubleshooting analysis of servers, workstations and associated systems
  • Document network problems and resolution for future reference
  • Monitor system performance and implement performance tuning
  • Oversee software and network security
  • Backup, Antivirus & Security
  • Perform data backup of all systems both on premise and cloud as scheduled and ensure data integrity
  • Configure centralized antivirus admin kit and ensures antivirus program is up-to-date
  • Manage user accounts, permissions, email, and anti-virus, anti-spam
  • Systems availability and redundancy
  • Assist the Regional IT Manager to maintain system performance and react pro-actively to issues to maximize uptime
  • Continually perform preventative maintenance
  • Assist with system upgrades and rollouts
  • Maintain high availability of servers

    About you

  • In this position, you are expected to demonstrate DRC’s five core competencies:
    Striving for excellence: You focus on reaching results while ensuring an efficient process.
    Collaborating: You involve relevant parties and encourage feedback.
  • Taking the lead: You take ownership and initiative while aiming for innovation.
  • Communicating: You listen and speak effectively and honestly.
  • Demonstrating integrity: You act in line with
    our vision and values.


  • Education
  • Degree in Information Technology or other related field from a recognized institution
    MCSE or CCNA certification
    Computer hardware maintenance certification

    Experience and technical competencies

  • At least 5 years’ NGO experience working in a busy IT support environment with excellent knowledge of enterprise networks and systems
  • Experience in virtualization and cloud computing
  • Experience of working with networked computing systems/windows TCP/IP networking
  • LINUX server administration skills
    Competence in Microsoft operating systems and office suites
  • High level of hardware/software trouble shooting experience
  • Experience working in a customer-focused environment
  • Strong problem solving, conceptual and analytical skills
  • Previous experience in setting up systems in a new country program
  • Strong planning, organizational skills, time management and team work
  • Ability to manage large workload, meet deadlines and work under pressure with minimal supervision
  • Ability and willingness to travel to field locations within the East Africa and Great Lakes region.


  • Excellent communication skills in English and Swahili is required
  • French language will be an added advantage


  • The IT Officer reports to the Regional IT Manager.



    Duty Station:

  • Nairobi


  • One-year contract with possibility of extension. National terms and conditions apply in accordance with the Danish Refugee Council’s

    Terms of Employment for National staff.

  • Commitments
  • DRC adheres to the Core Humanitarian Standards. All staff are required to contribute to the achievement of these standards.
  • DRC has a Humanitarian Accountability Framework, outlining its global accountability commitments. All staff are required to contribute to the achievement of this framework.

    Application and CV

  • Interested candidates who meet the required qualifications and experience are invited to submit updated CV and cover letter explaining their motivation and why they are suited for the post.
  • We only accept applications sent via our online-application form online under Vacancies.
  • Please forward the application and CV, in English through the online application online under vacancies no later than 13th October, 2018.

  • For more information and job application details, see; Danish Refugee Council IT Officer Jobs in Kenya

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