Danish Refugee Council Accountability Coordinator Jobs in Ethiopia

Danish Refugee Council Accountability Coordinator Jobs in Ethiopia

Job Id: 216412

Category: Development and Project Management Location: ADDIS ABABA, Addis Ababa
Career Level: Senior Level (5+ years experience)
Employment Type: Full time
Salary: xxxx

Job Description

Title: Accountability Coordinator

Location: Addis Ababa

Reports to: Program Manager


Start of Contract & Duration: One year

Posting date: July 31, 2019


The Danish Refugee Council (DRC), an international non-governmental organization (NGO), has been providing relief and development services in the Horn of Africa since 1997. DRC promotes and supports solutions to the problems faced by refugees, internally displaced people (IDPs), and migrants.

The organization has offices across the region, and has been operational in Ethiopia since 2009.

With funding from bilateral and multilateral donors, DRC is currently implementing a range of activities across Ethiopia and Djibouti, including WASH and shelter provision, child and youth protection, gender based violence response, awareness-raising of migration risks, protection monitoring of migration routes, and livelihoods support for returning migrants or those at-risk of migration.

Overall Purpose of the Role:

Reporting to the PMU MEAL manager, the Accountability Coordinator will be the technical lead for the design and implementation of the programme’s accountability framework in the inception phase.

In the implementation phase, the Coordinator will technically oversee the implementation of the accountability framework across all field sites and among all programme partners.

Responsibilities and Tasks

  • With guidance from the MEAL Manager, technically lead the design and implementation of a programme accountability framework, with activities and tools aligned with Core Humanitarian Standards and broader programme implementation strategies.
  • Monitor and oversee the implementation of the programme’s beneficiary feedback and complaints response mechanism, including follow up on complaints, collecting and compiling findings and ensuring timely response to complaints across the programme.
  • Work with the wider MEAL team in field locations to promote beneficiary participation at all points of programming, especially during needs assessments, post distribution monitoring and design of accountability systems and activities.
  • Provide technical guidance and support to programme staff, including training and orientation on core humanitarian standards, code of conduct and safeguarding practices.
  • Provide ongoing technical guidance and promote common understanding and implementation of the programme accountability framework.
  • Ensure that beneficiary feedback and complaints response mechanism is operational, available and understood by EMP staff and beneficiaries in all EMP implementation sites.
  • Develop and review accountability communications materials to promote access to accountability mechanisms amongst beneficiaries.
  • Conduct regular field visits to monitor implementation of accountability framework, and
    report non-compliance to PMU senior management.
  • Organize standard after action review including learning and reflection events, stakeholder consultation and proved feedback to program management team.
  • Document lessons learnt and best practice on accountability for the programme across sites and produce case studies and human interest stories as relevant.

    All DRC roles require the post-holder to master DRC’s core competencies:

  • Striving for excellence: You focus on reaching results while ensuring an efficient process.
  • Collaborating: You involve relevant parties and encourage feedback.
  • Taking the lead: You take ownership and initiative while aiming for innovation.
  • Communicating: You listen and speak effectively and honestly.
  • Demonstrating integrity: You act in line with our vision and values.

    Job Requirements

    Experience and Technical Competencies

  • Minimum 5 years of experience, with program quality and accountability design and implementation experience on large scale projects.
  • Experience in the development or humanitarian sector, preferably in international NGO
  • Experience managing a complex beneficiary feedback and compliance systems including case investigations, post-distribution monitoring with exceptional understanding of humanitarian code of conduct, program quality and accountability standards and principles.
  • Experience managing and coordinating participatory review, monitoring, evaluation and learning with communities and stakeholders
    Experience designing and overseeing the implementation of a MEAL system for DFID programme is an advantage.


  • BA/BSc in Development studies, Social Sciences, Economics, Law, or other relevant field from a recognised institution required


  • Amharic - Fluent
  • English - Fluent

    How to Apply

    To Apply

    Interested candidates who meet the required qualifications and experience are invited to submit updated CV and cover letter explaining their motivation and why they are suited for the post.

    We only accept applications sent via our online-application form on www.drc.dk under Vacancies.

    Please forward the application and CV, in English through the stated website no later than August 14, 2019.

    For general information about the Danish Refugee Council, please consult www.drc.dk.

    Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, women candidates are particularly encouraged to apply to bridge the gender gap.

    Equal Opportunities: DRC is an equal opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees.

    We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status or other protected characteristics

    We encourage only qualified Ethiopian Nationals to apply. DRC considers all applicants based on merit.

    Danish Refugee Council Accountability Coordinator Jobs in Ethiopia

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