Dangote Group IT Support Engineer (Cement Industry) Jobs in Nigeria

Key Duties and Responsibilities

Serve as the primary contact for IT related issues to end users in DCP plants and manage IT service management helpdesk.

Provide first-level support on all IT related issues and escalate more technical problems to appropriate second-level/ expert support teams within the Group IT function.

Follow-up with second-level/ expert support teams to ensure prompt resolution of escalated faults/ requests and handle inbound and outbound communication between end user and expert support teams.

Communicate resolution of faults to end-user/ fault/request initiator.

Log all requests/ issues unto the service centre database and perform regular trend analysis of issues and requests.

Assist in developing and administering training programmes for end users e.g. on relevant self-help tips.

Provide input to relevant IT teams on possible enhancements to existing systems/ products, based on user queries/ feedback

Administer internal customer satisfaction surveys.

Keep abreast with new end user technologies and apply knowledge to DCP.

Manage user accounts, passwords and permissions.

Prepare and submit periodic management reports to the Plant IT Coordinator.

Perform any other duties as may be assigned by the Plant IT Head.

Requirements

B.Sc / HND Computer

Science + 3 years experience

Certified IT Professional (CISCO, MSCE, COMPTIA -A+ )

Skilled in software configuration and hardware installations.

Benefits

Private Health Insurance

Paid Time Off

Training & Development.

How to Apply

For more information and job application details, see; Dangote Group IT Support Engineer (Cement Industry) Jobs in Nigeria

Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria

Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.

Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobsin Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.

Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.

Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.

Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!

Click here to post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.

Army Jobs - Navy Jobs - Military Jobs

Scholarship 2024/25

Current Scholarships 2024/2025 - Fully Funded

Full Undergraduate Scholarships 2024/2025

Fully Funded Masters Scholarships 2024/25

PhD Scholarships for International Students - Fully Funded!

Funding Opportunities for Journalists 2024/2025

Funding for NGOs 2024/2025

Funding for Artists 2024/2025

Funding for Entrepreneurs 2024/2025

✅Over 4500 Current Fully Funded Scholarships for International Students

✅ Undergraduate Scholarships 2024

✅ Masters Scholarships 2024

✅ PhD Scholarships 2024 Click Here!

Free Scholarship Newsletter --- E-mail Address

First Name

Then Don't worry — your e-mail address is totally secure. I promise to use it only to send you Advance Africa Newsletter.