Danaher Technical Support Specialist Jobs in Nairobi Kenya

Danaher Technical Support Specialist Jobs in Nairobi Kenya

This is us

  • Videojet Technologies, Inc. is the global leader in the manufacturing of coding, printing and marking products. This high technology product prints variable information, such as expiration dates on grocery products, packaged goods, pharmaceuticals or catalogues. Our industry is pivotal in ensuring end users consume their food, beverage and pharmaceutical products safely. As the market share leader, we have operations in over 30 countries with 4,000 employees worldwide. A wholly owned subsidiary of Danaher Corporation (www.danaher.com), Videojet is the core of the $1 billion Product Identification Platform. We offer a results-oriented environment that is multicultural organization that promotes both diversity and inclusion through the full organization, team-centered, customer focused and quality-focused, guided by the successful Danaher Business System. Working at Videojet, gives you access to a robust career development process and exciting opportunities.

    Our Core Values

  • We empower creativity and unconventional thinking to help us uncover breakthrough solutions and accelerate the pace of innovation.

  • We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates a competitive advantage in the markets we serve.

  • And we would love to have you on this journey with us!

    Your challenge

  • Support the sales teams by defining and designing winning solutions for our customers such as product configuration advice, matching product capabilities with customer needs.

  • Support Field Service teams - with application/technical issues, remote support and troubleshooting assistance.

  • Through our customer escalation process work with customers to identify the right customer

  • Receive and share technical training at channel partners/customer accounts to develop their technical skills for our technologies

  • Your Education and Background Experience will have:

  • Good command of English, both written and verbal.

  • Minimum of 3 years' customer service or technical customer support experience

  • Be able to tackle technical issues remotely.

  • Experience in electro-mechanical troubleshooting, diagnosis and repair

  • Able to travel up to 40% of time

  • We are looking for a professional who is:

  • Motivated and Driven – to focus and direct their energy and efforts towards achieving success.

  • Creative – focused and driven by the challenge of developing with our commercial teams new strategies to find opportunities to grow our business,

  • Disruptive Thinker – tackle problems and approach work with innovation at the forefront of their mind.

  • Great Teammate – relationship savvy people who intentionally make connections with both internal partners and external contacts.

  • Customer-Oriented Achiever - create commitment and trust through strong work ethics and customer-focused attitude.

    How to Apply

  • For more information and job application details, see; Danaher Technical Support Specialist Jobs in Nairobi Kenya

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