Danaher Technical Support Specialist Jobs in Kenya

Danaher Technical Support Specialist Jobs in Kenya


Position Summary:

  • This role will be responsible for sustaining customer satisfaction through a high quality of service administration (Back office management: order management, logistics, invoicing) and follow up of all requests linked to Technical Service.

    Essential Job Responsibilities:

  • Enter and manage service requests linked to instrumentation into the service management’s software

  • Manage service requests from quotation to delivery and customer satisfaction

  • Manage invoicing, issue of credit notes and return of goods

  • Monitor and update the database of installed systems, notably with service or calibration reports

  • Provide activation codes for calibration to customers

  • Field Engineer dispatch and case dispatch for all ASP/Distributors

  • Schedule service meetings with ASP/Distributors for case management

  • Maintain boot stock of all related parts for the ASP/Distributor

  • Achieve specific targets/metrics assigned from either a personal or team objective perspective

  • Ensure good cross service’s communication & interaction

  • Lead continuous improvement of processes

  • Follow up of KPI’s for the department and for Access-Care

    Training Responsibilities: (REQUIRED)

  • Complete all assigned and required training satisfactorily and on time

    Minimum Requirements:

  • High school degree (or equivalent experience) with 2-4 years of relevant work experience

  • Relevant experience (5+) in Logistics, Procurement, Customer Service, Operations Control or Project Management

  • At least 3 years experience in SAP & Customer Relations Management Software

  • At least 3 years working in admin related environment (either
    Procurement or Logistics) with customer focus

  • 2+ years managing contractors/ASP’s preferable

  • Working knowledge of MS Office including Word, Excel, and Outlook in a Windows based environment and ability to quickly learn new systems

  • International trade rules & logistic knowledge (incoterm, custom…)

    Knowledge and skills:

  • Fluent in English & good in all levels of communication

  • Understands and complies with the rules, regulations, policies, and procedures

  • Demonstrates ability to take initiative, team motivation and innovate where needed

  • Ability to use independent judgment appropriately while not overstepping chain of command

  • Ability to establish and maintain effective working relationships with internal and external customers

    Other:

  • Good management of priorities

  • Thorough and methodical

  • Follows procedures and understands impact of lack thereof

  • Comfortable with ERP use

  • Process & results driven

    Preferred Requirements:

  • Logistic skills

    How to Apply

  • For more information and job application details, see; Danaher Technical Support Specialist Jobs in Kenya


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