Danaher Technical Support Specialist Jobs in Kenya

Danaher Technical Support Specialist Jobs in Kenya

Position Summary:

  • This role will be responsible for sustaining customer satisfaction through a high quality of service administration (Back office management: order management, logistics, invoicing) and follow up of all requests linked to Technical Service.

    Essential Job Responsibilities:

  • Enter and manage service requests linked to instrumentation into the service management’s software

  • Manage service requests from quotation to delivery and customer satisfaction

  • Manage invoicing, issue of credit notes and return of goods

  • Monitor and update the database of installed systems, notably with service or calibration reports

  • Provide activation codes for calibration to customers

  • Field Engineer dispatch and case dispatch for all ASP/Distributors

  • Schedule service meetings with ASP/Distributors for case management

  • Maintain boot stock of all related parts for the ASP/Distributor

  • Achieve specific targets/metrics assigned from either a personal or team objective perspective

  • Ensure good cross service’s communication & interaction

  • Lead continuous improvement of processes

  • Follow up of KPI’s for the department and for Access-Care

    Training Responsibilities: (REQUIRED)

  • Complete all assigned and required training satisfactorily and on time

    Minimum Requirements:

  • High school degree (or equivalent experience) with 2-4 years of relevant work experience

  • Relevant experience (5+) in Logistics, Procurement, Customer Service, Operations Control or Project Management

  • At least 3 years experience in SAP & Customer Relations Management Software

  • At least 3 years working in admin related environment (either
    Procurement or Logistics) with customer focus

  • 2+ years managing contractors/ASP’s preferable

  • Working knowledge of MS Office including Word, Excel, and Outlook in a Windows based environment and ability to quickly learn new systems

  • International trade rules & logistic knowledge (incoterm, custom…)

    Knowledge and skills:

  • Fluent in English & good in all levels of communication

  • Understands and complies with the rules, regulations, policies, and procedures

  • Demonstrates ability to take initiative, team motivation and innovate where needed

  • Ability to use independent judgment appropriately while not overstepping chain of command

  • Ability to establish and maintain effective working relationships with internal and external customers


  • Good management of priorities

  • Thorough and methodical

  • Follows procedures and understands impact of lack thereof

  • Comfortable with ERP use

  • Process & results driven

    Preferred Requirements:

  • Logistic skills

    How to Apply

  • For more information and job application details, see; Danaher Technical Support Specialist Jobs in Kenya

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.