Danaher Field Service Engineer Jobs in Kenya

Danaher Field Service Engineer Jobs in Kenya


Position Summary:

  • Ensure customer satisfaction through effective troubleshooting, repair, installation, and maintenance of GeneXpert and Infinity products. Address customer support issues promptly and professionally.

    Primary Job Responsibilities:

  • Develop and maintain excellent relationships with customers, ensuring a high level of customer satisfaction through proactive attitude and actions to optimize system performance

  • Proactive preventive maintenance and modifications, reactive repairs and basic calibration, and installations and de-installations, in a timely, productive, and cost-effective way

  • Train customers in the appropriate maintenance of systems.

  • Maximize system performance and minimize downtime

  • Interpret customers’ needs and take responsibility for problem resolution amongst other functions liaising with the customer on administrative and technical matters

  • Manage all aspects of field support, which is not limited to system hardware and software, PCs, and networking/wireless networking

    Secondary Job Responsibilities:

  • Provides technical direction and support to customers on instrument operation, assay development, and maintenance of company products.

  • Install instrumentation, train customers and ensure a smooth and rapid start-up for new customers

  • Introduce the Cepheid instrumentation, software and reagents to customers upon installation

  • Integrate Cepheid instruments into customer laboratories and provide customer support to the customer during the evaluation and validation process

  • Assist in the development and optimization of assays on Cepheid instrumentation

  • Work closely with sales, marketing and QA/QC to address customer concerns, determine corrective action and customer follow-up

  • Spares management including stock levels, request and dispatch

  • Ensuring correct documents and stickers get sent with new instruments

  • Perform monthly cycle counts on workshop/warehouse inventory as well as car stock

    Accountabilities:

  • Troubleshoot, repair and recalibrate Cepheid instruments following approved procedures

  • Provide clear and concise documentation for all work in accordance with company procedures and ISO/QSR requirements

  • Proactively participates in the quality systems and quality improvement

  • Comply with ISO 13485 requirements and maintain effectiveness of the quality management system

  • Complete accurate service records both electronically and manually

  • May be required to write PDR or NCR as directed by the Manager

  • Perform visual final inspection (QA) and order/replenish parts for service

  • Ensuring certificate of compliance get copied and filed

    Training Responsibilities:
    (REQUIRED)


  • Complete all assigned and required training satisfactorily and on time

    Minimum Requirements:

  • High School degree (or equivalent experience) with 4-6 years of related work experience OR

  • AA or Technical Trade Degree with 2-4 years of related work experience.

  • 3-4 years’ experience in field lifecycle maintenance, sales support, or technical services role

  • Knowledge and experience with testing electronic measuring devices

  • Experience with troubleshooting and repair of medical devices (diagnostic advantageous)

  • Experience or ability to work with other electronics test equipment

  • Ability to read and follow process procedures, work instructions, job standards and related information

  • Possess computer and software skills (including Windows XP, Windows 7 MS Office, etc.)

    Additional Requirements:

  • Possess the ability to work with customers and vendors at both business and technical level

  • An exceptional time management skill is a must

  • Capable of explaining technical procedures in writing or verbal is essential

  • Ability to work independently and self-motivated is required

  • Must be able to travel approximately 75% of the time

  • Fluent in English and local languages

  • French will be an added advantage

  • Understands and complies with the rules, regulations, policies, and procedures

  • Ability to establish and maintain effective working relationships with internal and external customers

    Other Requirements:

  • Required to spend around 80% on-site with customers

  • Valid motor vehicle license

  • Travel mostly limited to Eastern African countries, but will include some worldwide travel to France

  • The individual may be asked to do other job duties as required by the business

  • Will be required to work after hours from time to time

    How to Apply

  • For more information and job application details, see; Danaher Field Service Engineer Jobs in Kenya


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