Customer Solutions Associate Jobs in Nairobi, Kenya

Customer Solutions Associate Jobs in Nairobi, Kenya

Branch Overview:

Branch delivers world-class financial services to the mobile generation.

With offices in San Francisco, Lagos, Mexico City, and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets.

We believe that everyone, everywhere deserves fair financial access.

The rapid spread of smartphones presents an opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility.

Branch’s mission-driven team is led by founder and former CEO of Kiva. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets.

Most recently, Branch announced its Series B and has garnered more than $100M in funding with investments from leading Silicon Valley firms.

Job Overview:

You will be responsible for providing an inspiring and delightful experience for our customers.

Your primary duties will include:

  • Delivering efficient and friendly responses to customer inquiries and build our brand via our text-based chat platform
  • Responding to customer inquiries via Social Media platforms like Facebook, Twitter, Instagram & Google Play
  • Escalating customer feedback and IT issues to help improve our product


  • Higher Education Qualifications in Business/Client Service/Customer Service/Marketing
    Passionate about customer service
  • Highly entrepreneurial – comfortable with ambiguity and taking initiative
  • Excellent collaborator and team Player
  • Excellent communication skills, both oral and written
  • Good
    grammar, spelling and punctuation
  • Good typing speed (ideally above 45 wpm)
  • Previous experience in Customer Service in Finance related company is an added advantage
  • NOTE: The ideal candidates are extremely flexible with scheduling e.g. shift working, working on weekends and occasionally holidays.

    How to Apply

    Typing Speed Test – Please follow instructions below

  • You are required to take an online typing speed test and comlete it
  • On the left, select English, 1 minute, and Aesop’s Fables.
  • Click the green “Start Test” button.
  • Please upload a screen shot of your typing test results as part of your covering letter.
  • Please apply online.
  • Branch International is an Equal Opportunity Employer.
  • The company does not and will not discriminate in employment on any basis prohibited by applicable law.Apply by 3rd February, 2019

    For more information and job application details, see; Customer Solutions Associate Jobs in Nairobi, Kenya

    Also see

  • For more information and job application details, see; Customer Solutions Associate Jobs in Nairobi, Kenya

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