Customer Solutions Associate Jobs in Nairobi, Kenya
Customer Solutions Associate Jobs in Nairobi, KenyaBranch Overview:
Branch delivers world-class financial services to the mobile generation.
With offices in San Francisco, Lagos, Mexico City, and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets.
We believe that everyone, everywhere deserves fair financial access.
The rapid spread of smartphones presents an opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility.
Branch’s mission-driven team is led by founder and former CEO of Kiva. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets.
Most recently, Branch announced its Series B and has garnered more than $100M in funding with investments from leading Silicon Valley firms.
You will be responsible for providing an inspiring and delightful experience for our customers.Delivering efficient and friendly responses to customer inquiries and build our brand via our text-based chat platform
Your primary duties will include:
Responding to customer inquiries via Social Media platforms like Facebook, Twitter, Instagram & Google Play
Escalating customer feedback and IT issues to help improve our product
Higher Education Qualifications in Business/Client Service/Customer Service/Marketing
Passionate about customer service
Highly entrepreneurial – comfortable with ambiguity and taking initiative
Excellent collaborator and team Player
Excellent communication skills, both oral and written
Good grammar, spelling and punctuation
Good typing speed (ideally above 45 wpm)
Previous experience in Customer Service in Finance related company is an added advantage
NOTE: The ideal candidates are extremely flexible with scheduling e.g. shift working, working on weekends and occasionally holidays.
How to Apply
Typing Speed Test – Please follow instructions below
You are required to take an online typing speed test and comlete it
On the left, select English, 1 minute, and Aesop’s Fables.
Click the green “Start Test” button.
Please upload a screen shot of your typing test results as part of your covering letter.
Please apply online.
Branch International is an Equal Opportunity Employer.
The company does not and will not discriminate in employment on any basis prohibited by applicable law.Apply by 3rd February, 2019
For more information and job application details, see; Customer Solutions Associate Jobs in Nairobi, Kenya
Also seeFor more information and job application details, see; Customer Solutions Associate Jobs in Nairobi, Kenya
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