Customer Service Team Leader Jobs in Kenya

Customer Service Team Leader Jobs in Kenya

Job Title: Customer Service Team Leader

Industry: Manufacturing

Gross Salary: 50k – 80k

Location: Nairobi

Our client is a Kenya’s leading spring mattress specialists.

They seek to hire a vibrant and efficient Customer Service team leader who will handle client enquiries and develop strategies that the team will use to reach set goals.

Responsibilities:

Supervise all customer service operations carried out by the team.

Manage the team to ensure excellent delivery of customer service

Set standard operating procedure for the customer service team as well grow / mentor the team to become high performers

Develop policies and structures for the customer service department

Monitor online presence of the company on social media and e-commerce platforms

Communicate effectively with customers in a professional and friendly manner

Oversee orders made by the team and ensure effective delivery of goods to customers

Liaise with sales team to resolve any sales related issues with customers/agents

Coordinate with warehouse department on stock position of items, offloading details and delivery of the units to the customer.

Ensure the team resolves all customers complaints and collect feedback on time

Oversee correspondence with customers regarding their delivery of goods.

Evaluate training gaps and facilitate all training that team members need

Tracking orders to ensure they reach the client on time

Qualifications:

A Degree in Communication/Business Administration /Marketing or a related field

A minimum of two years of progressive working experience in customer service, PR, or administrative.

A proactive person with good communication skills.

Strongly service oriented person by nature

A critical thinker and a good problem solver.

Ability to prioritize and meet deadlines.

Must be conversant with computer applications (MS Office Word, Excel and internet

Ability to be firm and proactive

Can train the team & hold them accountable

How to Apply:

If you are up to the challenge, possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Customer Service Team Leader) to jobs@corporatestaffing.co.ke before 27th November 2019.

Kindly indicate current/last salary on your CV.

N.B: We do not charge any fee for receiving your CV or for interviewing.

Only candidates short-listed for interview will be contacted.

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