Customer Service Sales Officer Jobs in Kenya

Our client a well-established professional services company is seeking to fill the role of a Customer Service Sales Officer



Roles & Responsibilities


  • Promote the company and all its services over the phone and social media platforms.
  • Maintain a high degree of product knowledge and service expertise.
  • Promote and enhance the company’s reputation by providing professional, prompt and effective assistance to customers.
  • Answering the customer claims and solving problems.
  • Promptly handling and resolving customers’ issues while maintaining the set quality standards of customer service delivery.
  • Understanding customer needs and providing efficient feedback to the Supervisor.
  • Educate and advise customers on the ongoing promotions.
  • Make follow-ups to ensure that escalated customer issues are resolved in a timely manner.
  • Listening to the customers’ needs and assisting them in making a well informed decision.
  • Perform any other assigned duties.


    Key Attributes:

  • Excellent Customer Service
  • Excellent communication and presentation skills.
  • Skilled in negotiation and dealing with complaints.
  • Persistent and results-oriented.
  • Personal integrity, with a high sense of responsibility and accountability.


    Qualifications:


  • Degree in relevant field
  • 3 Years experience in Telesales/ Customer
  • Service sales support in the service industry
  • Good command in both English & Swahili
  • Excellent communication skills
  • Ability to deliver sales presentations/proposals to prospective customers with a successful closing rate


    How to Apply


    Qualified interested candidates to share their CVs ASAP via careers@frank-mgt.com CC frank.vacancies@yahoo.com. by 31st August, 2018



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