Customer Service Sales Officer Jobs in Kenya
Our client a well-established professional services company is seeking to fill the role of a Customer Service Sales OfficerRoles & ResponsibilitiesPromote the company and all its services over the phone and social media platforms.
Maintain a high degree of product knowledge and service expertise.
Promote and enhance the company’s reputation by providing professional, prompt and effective assistance to customers.
Answering the customer claims and solving problems.
Promptly handling and resolving customers’ issues while maintaining the set quality standards of customer service delivery.
Understanding customer needs and providing efficient feedback to the Supervisor.
Educate and advise customers on the ongoing promotions.
Make follow-ups to ensure that escalated customer issues are resolved in a timely manner.
Listening to the customers’ needs and assisting them in making a well informed decision.
Perform any other assigned duties.
Excellent Customer Service
Excellent communication and presentation skills.
Skilled in negotiation and dealing with complaints.
Persistent and results-oriented.
Personal integrity, with a high sense of responsibility and accountability.
Degree in relevant field
3 Years experience in Telesales/ Customer Service sales support in the service industry
Good command in both English & Swahili
Excellent communication skills
Ability to deliver sales presentations/proposals to prospective customers with a successful closing rate
How to Apply
Qualified interested candidates to share their CVs ASAP via [email protected] CC [email protected] by 31st August, 2018
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