Customer Service Representative Jobs in Kenya

Our client a manufacturing company seeks to appoint highly energized, suitably qualified and ambitious individuals to join their expanding, dynamic and highly motivated team as Customer Service Representatives.



Responsibilities


  • To provide excellent customer service in sales and after-sales situations
  • To respond to general customer inquiries and complaints in a timely manner and to resolve issues to satisfaction of customer based on company policy
  • To project a professional company image
    Answer phone calls in a professional manner
  • Accurately respond to questions and assist customers with product information
  • Assist customers with their billing and payments needs
  • Maintaining a professional appearance, behavior, and conduct
  • Effectively work with peers in a team focused environment
  • Perform other duties as required


    Skills And Competencies:


  • Time management
  • Resulted -orientation of adjectives
  • High implementation capability
  • Good problem analysis and problem solving skills


    Work related capability:


  • Good (verbal and written) communication skills and Interpersonal Skills
  • Ability to maintain confidentiality
    Work effectively to support various levels of management.
  • Good social fit within the region of operation
  • Customer Service Representative Job


    Qualifications


  • Bachelor’s degree or Diploma
  • Some training in Customer Service is key
  • Fluency in English and Swahili
  • Prior customer service experience preferred


    How to Apply


    Qualified candidates to forward CVs stating their experience, qualifications and skills to jobs@britesmanagement.com

    Only the shortlisted candidates will be contacted

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