Customer Service Representative (Arabic Speaking) Job in Kenya

The Customer Service Representative is required to provide exceptional customer experience through handling inbound, outbound calls in a highly professional manner, whist meeting Key Performance Indicators and thereby Service Levels.


Qualifiers:

  • Must be Fluent in Arabic –Mandatory
  • Minimum of 2 Years experience in customer service or the Service Industry
  • Previous experience in a call center will provide an added advantage
  • Ability to solve practical problems and deal with a variety of concrete variables in any situation.
  • Knowledge and experience in reading, analyzing, and interpreting technical procedures.
  • Knowledge of any of the following products would be an advantage: – Hand held phones; Home appliances; Audio Visual; Office Automation;
  • Information Technology; Digital imaging.
  • Fluent in the English Language (neutral and clear accent)
  • Proficient in MS Office Suite.
  • Tertiary or Diploma education from a recognized institution of learning
  • Must possess a Valid Certificate of Good Conduct

    Key competencies and attributes:

  • Ability to handle complaints in a polite; empathetic and professional manner
  • Ability to use a positive, constructive, and solution-focused approach whenever conflict arises
  • Maintains a positive attitude and enthusiasm when faced with routine work
    Dynamic and energized individual.
  • Ability to multi task
  • Maintains high levels of integrity and confidentiality of client information.
  • Excellent telephone etiquette
  • Excellent communication skills
  • Excellent customer service skills

    Duties and Responsibilities:

  • Receive incoming calls and provide general and technical support to customers on products
  • Maintain customer experience levels within the stipulated quality standards.
  • Conduct Happy Calls and Customer Satisfaction Survey calls
  • Collect, confirm and update client information on CRM.
  • Record and follow up on general queries and complaints
  • Conduct a predetermined number of CSAT surveys
  • Handle complaints in a polite and professional manner.
  • Understand and adhere to the escalation process.
  • Research required information using available resources.
  • Handle online customer support if required (Emails, chat, blogs etc.)
  • Must possess a Valid Certificate of Good Conduct


    How to Apply


    Qualified and Interested candidates should send their resumes to [email protected] clearly indicating the position on the subject line

    All Applications should reach us by 31st August 2018


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