Customer Service Representative (Arabic Speaking) Job in Kenya

The Customer Service Representative is required to provide exceptional customer experience through handling inbound, outbound calls in a highly professional manner, whist meeting Key Performance Indicators and thereby Service Levels.

Qualifiers:

Must be Fluent in Arabic –Mandatory

Minimum of 2 Years experience in customer service or the Service Industry

Previous experience in a call center will provide an added advantage

Ability to solve practical problems and deal with a variety of concrete variables in any situation.

Knowledge and experience in reading, analyzing, and interpreting technical procedures.

Knowledge of any of the following products would be an advantage: – Hand held phones; Home appliances; Audio Visual; Office Automation;

Information Technology; Digital imaging.

Fluent in the English Language (neutral and clear accent)

Proficient in MS Office Suite.

Tertiary or Diploma education from a recognized institution of learning

Must possess a Valid Certificate of Good Conduct

Key competencies and attributes:

Ability to handle complaints in a polite; empathetic and professional manner

Ability to use a positive, constructive, and solution-focused approach whenever conflict arises

Maintains a positive attitude and enthusiasm when faced with routine work
Dynamic and energized individual.

Ability to multi task

Maintains high levels of integrity and confidentiality of client information.

Excellent telephone etiquette

Excellent communication skills

Excellent customer service skills

Duties and Responsibilities:

Receive incoming calls and provide general and technical support to customers on products

Maintain customer experience levels within the stipulated quality standards.

Conduct Happy Calls and Customer Satisfaction Survey calls

Collect, confirm and update client information on CRM.

Record and follow up on general queries and complaints

Conduct a predetermined number of CSAT surveys

Handle complaints in a polite and professional manner.

Understand and adhere to the escalation process.

Research required information using available resources.

Handle online customer support if required (Emails, chat, blogs etc.)

Must possess a Valid Certificate of Good Conduct

How to Apply

Qualified and Interested candidates should send their resumes to recruitmentpersonnel2017@gmail.com clearly indicating the position on the subject line

All Applications should reach us by 31st August 2018

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