Customer Service Representative (Arabic Speaking) Job in Kenya

The Customer Service Representative is required to provide exceptional customer experience through handling inbound, outbound calls in a highly professional manner, whist meeting Key Performance Indicators and thereby Service Levels.


  • Must be Fluent in Arabic –Mandatory
  • Minimum of 2 Years experience in customer service or the Service Industry
  • Previous experience in a call center will provide an added advantage
  • Ability to solve practical problems and deal with a variety of concrete variables in any situation.
  • Knowledge and experience in reading, analyzing, and interpreting technical procedures.
  • Knowledge of any of the following products would be an advantage: – Hand held phones; Home appliances; Audio Visual; Office Automation;
  • Information Technology; Digital imaging.
  • Fluent in the English Language (neutral and clear accent)
  • Proficient in MS Office Suite.
  • Tertiary or Diploma education from a recognized institution of learning
  • Must possess a Valid Certificate of Good Conduct

    Key competencies and attributes:

  • Ability to handle complaints in a polite; empathetic and professional manner
  • Ability to use a positive, constructive, and solution-focused approach whenever conflict arises
  • Maintains a positive attitude and enthusiasm when faced with routine work
    Dynamic and energized individual.
  • Ability to multi task
  • Maintains high levels of integrity and confidentiality of client information.
  • Excellent telephone etiquette
  • Excellent communication skills
  • Excellent customer service skills

    Duties and Responsibilities:

  • Receive incoming calls and provide general and technical support to customers on products
  • Maintain customer experience levels within the stipulated quality standards.
  • Conduct Happy Calls and Customer Satisfaction Survey calls
  • Collect, confirm and update client information on CRM.
  • Record and follow up on general queries and complaints
  • Conduct a predetermined number of CSAT surveys
  • Handle complaints in a polite and professional manner.
  • Understand and adhere to the escalation process.
  • Research required information using available resources.
  • Handle online customer support if required (Emails, chat, blogs etc.)
  • Must possess a Valid Certificate of Good Conduct

    How to Apply

    Qualified and Interested candidates should send their resumes to clearly indicating the position on the subject line

    All Applications should reach us by 31st August 2018

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