Customer Service Intern - deepAfrica Jobs in Kenya

Customer Service Intern - deepAfrica Jobs in Kenya


  • The customer Service Intern will assist the customer service team to maintain customer relationships by ensuring that clients’ needs are met to their satisfaction and ensure that deepAfrica.com maintains a good corporate image.

    Responsibilities

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    Resolve complaints by enquiring about the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

  • Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.

  • Communicating with customers through various channels.: telephone calls, Skype, Live chat, Emails, whatsApp and any new developments in communication.

  • Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.

  • Improve quality of service by recommending improved processes; identifying new product and service applications.

  • Accomplish customer service responsibilities effectively and contribute to the achievement of the organization mission and vision by completing related tasks as needed.
    Requirements
    :

  • Proven customer support experience
    Have a good understanding of our products, services, and customer service processes.

  • Ability to maintain a positive, empathetic and professional attitude toward customers at all times.

  • Understand the professional use of the telephone and adequately handle, document, follow-up and give comprehensive reports for clients’ requests

  • Familiar with CRM systems and practices
    Strong phone contact handling skills and active listening

  • Customer orientation and ability to adapt/respond to different types of characters
    Excellent communication and presentation skills
    Engage with clients professionally and with integrity and respect.

  • Ability to multitask, prioritize and manage time effectively

  • This position will report to the head of the customer service department.

    How to Apply

    For more information and job application details, see; Customer Service Intern - deepAfrica Jobs in Kenya

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