Customer Service Associates Jobs in Nairobi

Customer Service Associates Jobs in Nairobi


Location:

  • Nairobi

    Industry:

  • BPO

    Our client, an online dating company that operates 35 niche dating websites based on religion, ethnicity, lifestyle and special interests is looking for enthusiastic and self-motivated individuals to work on shift basis as Customer Service Associates.

    Key Responsibilities

  • Screening and moderating user submitted content, answering support requests and performing support functions.
  • Moderating and screening written user content on Profiles
  • Moderating and screening user submitted photos
  • Answering Online Help Requests
  • Answering Incoming Telephone calls and support requests
  • Processing Testimonials (depending on language)
    Various support tasks assigned
  • Maintaining high level professionalism with clients

    Key Skills and Qualifications

  • Must be Internet and Computer literate.
  • Degree or Diploma in a business-related field
  • Ability to respond promptly to customer inquiries
  • A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.
  • Outstanding work ethics (reliable, motivated, professional and ability to work under minimum supervision)
  • Ability to handle and resolve customer complaints promptly
  • Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system (speed and accuracy are important)
    Ladies are highly encouraged to apply.

    How to Apply

  • Send your CV only to [email protected] before 10th January 2019.
  • Clearly indicate the exact position (Customer Service Associate) applied for and your minimum salary expectation on the subject line.
  • NB: Flexi Personnel does not charge candidates for job placements.

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