Customer Service Associates Jobs in Nairobi, Kenya

Customer Service Associates Jobs in Nairobi, Kenya


Key Responsibilities

  • Screening and moderating user submitted content, answering support requests, and performing support functions.

  • Moderating and screening written user content on Profiles

  • Moderating and screening user submitted photos

  • Answering Online Help Requests

  • Answering Incoming Telephone calls and support requests

  • Processing Testimonials (depending on language)

  • Various support tasks assigned

  • Maintaining high level professionalism with clients

    Key Skills and Qualifications

  • Bachelor’s Degree in a business-related field with a 2nd class honors upper

  • K.C.S.E Minimum of a B-

  • Must be Internet and Computer literate.

  • Knowledge of foreign languages will be an added advantage.

  • Must be willing to work on a shift basis.

  • Good communication skills both written and verbal

  • Ability to respond promptly to customer inquiries

  • A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.

  • Outstanding work ethics (reliable, motivated, professional and ability to work under minimum supervision)

  • Ability to handle and resolve customer complaints promptly

  • Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system (speed and accuracy are important)

  • Ladies are highly encouraged to apply.

    How to
    Apply

  • send your CV only to applications@flexi-personnel.com before 30th October 2020.

  • Clearly indicate the exact position (Customer Service Associate) applied for and your minimum salary expectation on the subject line.

    NB

  • Flexi Personnel does not charge candidates for job placement.

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    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

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