Customer Service Associates Jobs in Nairobi, Kenya

Customer Service Associates Jobs in Nairobi, Kenya

Job Vacancies:
  • Customer Service Associates
    Location:
  • Nairobi
    Industry:
  • Service

    Key Responsibilities
  • Screening and moderating user submitted content, answering support requests and performing support functions.
  • Moderating and screening written user content on Profiles
  • Moderating and screening user submitted photos
    Answering Online Help Requests
  • Answering Incoming Telephone calls and support requests
  • Processing Testimonials (depending on language)
  • Various support tasks assigned
  • Maintaining high level professionalism with clients

    Key Skills and Qualifications
  • Must be a continuing student from public university i.e. preferably 1st Year or 2nd Year.
  • Must be Internet and Computer literate.
  • Ability to respond promptly to customer inquiries
  • A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.
  • Outstanding work ethics (reliable, motivated, professional and ability to work under minimum supervision)
  • Ability to handle and resolve customer complaints promptly
  • Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system (speed and accuracy are important)
  • Knowledge of foreign languages will be an added advantage.
  • Must be willing to work on shift and on part-time basis.
  • Ladies are highly encouraged to apply.

    How to Apply
  • To apply, send your CV only to applications@flexi-personnel.com before 30th April 2019.
  • Clearly indicate the exact position (Customer Service Associate) applied for and your minimum salary expectation on the subject line.
  • NB: Flexi Personnel does not charge candidates for job placements.

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