Customer Service Associate Jobs in Nairobi, Kenya

Customer Service Associate Jobs in Nairobi, Kenya

Job Responsibilities

  • Moderating and screening written user content on profiles

  • Moderating and screening user-submitted photos

  • Handling online support requests.

  • Responding to incoming calls and chats.

  • Various support tasks assigned

    Job Qualifications

  • A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.

  • Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system – speed and accuracy are important

  • Ability to thrive in a multitasking environment and can adjust priorities on the fly.

  • Ability to respond promptly and prioritize workload effectively based on the needs of customers.

  • Keen attention to detail and effective time management skills

  • Eager to learn, adapt and collaborate at all levels.

  • Outstanding work ethics (reliable, motivated, professional, and ability to work under minimum supervision)

  • Ability to handle pressure/stress, handle responses to criticism tactfully and maintain a professional demeanor.

  • Ability to escalate issues through the appropriate channels – we thrive on feedback.

  • Readiness to work in the dating sphere

    Job Requirements

  • K.C.S.E Minimum of a B-

  • Bachelor’s Degree in a business-related field with a 2nd class honors upper

  • 1.5 and above years of customer service
    experience with call center experience as an added advantage.

  • An exceptional level of computer literacy especially in MS office.

  • Advanced fluency in English both written and verbal – Knowledge of foreign languages will be an added advantage.

  • Ability to work in shifts, as we are open 24 hours per day/7 days per week/365 days a year currently with the following shifts available: 7 am to 3 pm, 3 pm to 11 pm, and 11 pm to 7 am.

    How to Apply

  • Apply through Flexi Personnel ATS or send your CV to

  • by 18th May 2022.

  • Indicate the exact position (Customer Service Associate) applied for and your minimum salary expectation on the subject line.

  • NB: Flexi Personnel does not charge candidates for job placement.

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