Customer Service Agent Vacancies in Kenya

Customer Service Agent Vacancies in Kenya

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.


  • Manage large amounts of incoming calls/emails/chats/social media queries
  • Identify and assess customers’ needs to achieve satisfaction and first hand resolution
    Build sustainable relationships and trust with customer through open and interactive communication
  • Provide accurate, valid and complete information by using the operational tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and department KPI’s; follow up to ensure resolution; follow up with the customer to provide resolution feedback
  • Keep records of customer interactions, process customer accounts and file documents in CRM system
  • Follow department communication procedures, guidelines and policies
  • Take the extra mile to engage customers and is familiar with customer care WOW approach
  • Actively participate in team meetings and shift briefings and provides valuable customer feedback to line managers
  • Identifies current issues and ongoing problems that needs to be addressed, communicates the same to the line manager


  • Proven customer support experience or experience as a client service representative in large organizations handling high customer traffic. Minimum experience of 1 year is required.
  • Track record of
    over-achieving quota
  • Strong phone contact handling skills, written communication and active listening
    Familiarity with CRM systems and practices
  • Must be organized and able to handle large number of customer care inquires
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be conversant with composing emails and Outlook interface
  • Must be self-guided and motivated, working to complete tasks thoroughly and requesting assistance if needed
  • Proactively analyze and clearly communicate issues and suggested solutions to management
  • Suggest continuous improvement ideas and assist in the implementation of new departmental efficiencies
  • Ability to make the right decisions for the business

    How to Apply

    Interested candidates to apply to quoting the position as the subject by Friday 1st March 2019

    Find jobs in Uganda. Jobs - Uganda jobs. Search our career portal & find the latest Ugandan job positions, career opportunities & jobs in Uganda.

    Jobs in Uganda - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Uganda.

    Find your dream job from 1000s of vacancies in Uganda posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs Kenya.

    Scholarship 2019/20

    Undergraduate Scholarships 2019/2020
    Masters Scholarships,
    PhD Scholarships,
    International Scholarships.