Customer Relationship Manager Jobs in Nigeria

Customer Relationship Manager Jobs in Nigeria


Duties and Responsibilities

  • Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.

  • Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner

  • Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly bases.

  • Improve the overall customer relationship, delivering reliable administrative support and customer service.

  • Schedule and conclude status meetings with appropriate development resources and customers.

  • Provide proper account reconciliation and credit notes to customers for down time experienced.

  • Maintain complete and accurate customer correspondence data.

  • Assist sales team in business acquisitions, planning, retention and management.

  • Develop and update client related reports.

  • Identify and reports on continuing problems in an effort to minimize future negative customer impact.

  • Proactively follow up disconnected clients to get their links reconnected and resolve issues.

  • Manage customer portfolio to maximize relationship building opportunities.

  • Run periodic customer satisfaction survey.

    Specialization

  • Client Relationship Management,

  • Retention,

  • Revenue Collection and

  • Account Reconciliation.

    Qualifications & Experience

  • B.Sc / HND in any related field or equivalent.

  • 4+ years' Client Relationship experience.

  • Preferably in an Internet Solution Provider

  • client facing environment while being professional and Customer focused.

  • Stays calm under stress and proactive in problem solving.

  • Tactful, courteous, and possess the ability to build profitable relationship with Clients.

  • Active listener, articulate speaker, and adaptable to client peculiarity.

  • Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.

  • Ability to function in a multi-tasking environment.

  • 3+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (such as
    Excel, Word processing, Microsoft Outlook and internet surfing).

    Skills and Specifications

  • Fluency in English; excellent communication (Oral & Written) skills, interpersonal skills and superb listening skills.

  • Knowledge of account management and relationship building process; Prior experience in business development process will be an advantage.

  • Must meet strict deadlines.

  • Ability to type fast, receiving and sending large email correspondence to clients.

  • Ability to make large number of calls and receiving same from clients.

  • Excellent knowledge basic accounting principles; account reconciliation, Taxation (Withholding Tax & Value Added Tax application) and aggressively follow up on client's debts/revenue collection.

  • Good knowledge of invoicing and preparation credit notes to clients.

    How to Apply

  • Interested and qualified candidates should send their tailored CV to: apply@alfred-victoria.com using the "Job title" as subject of the email.

    Note

  • Any application received after the above stated closing date will be automatically rejected.

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