Customer Relations Manager Vacancies in Nairobi
Customer Relations Manager Vacancies in NairobiNature of Job: Full time
50K – 70K
Our client a manufacturing company in Nairobi, is seeking to recruit a suitably qualified and experienced individual for the role of Customer Relations Manager to ensure outstanding customer satisfaction by maintaining strong working relationships as well as to guide and lead team members to deliver services that meet and exceed the customer requirements.To provide excellent customer service in sales and after-sales situations
Duties and responsibilities:
To respond to general customer inquiries and complaints in a timely manner and to resolve issues to satisfaction of customer based on company policy
To lead a team of customer service representatives; manage and train them
To project a professional company image
Managing client relationships to build a reputation for excellent service and generate repeat business
Accurately respond to questions and assist customers with product queries
Maintain complete and accurate customer correspondence data
Assist sales team in business acquisitions, planning, retention and management.
Maintaining a professional appearance, behavior, and conduct
Effectively work with peers in a team focused environment
Assist in making major business decisions
Key Competencies and Skills:
Time management skills
3-5 years’ experience as a customer service team leader
High implementation capability
Good problem analysis and problem solving skills
Good (verbal and written) communication skills and Interpersonal Skills
Ability to maintain confidentiality
Bachelor’s degree or Diploma from an accredited university
Fluency in English and Swahili
Prior customer relations experience
How to Apply
If you meet the above skills, qualifications and experience, forward CV to
[email protected] By 13th January, 2019
Only the shortlisted candidates will be contacted
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