Customer Care Representative Job in Kenya

Customer Care Representative Job in Kenya



A customer service Representative is charged with establishing customer service guidelines within an organization. This may include developing a written guide to best practices, creating training agendas for staffers and taking the lead in communicating service expectations within the company.

Responsibilities

  • To provide excellent customer service in sales and after-sales situations
  • To respond to general customer inquiries and complaints in a timely manner and to resolve issues to satisfaction of customer based on company policy
  • Be involved in telesales and online marketing
  • Follow up on customers
  • To project a professional company image
    Accurately respond to questions and assist customers with product features
  • Assist customers with their payments needs and accepting payments
  • Maintaining a professional appearance, behavior, and conduct
  • Effectively work with peers in a team focused environment
  • Perform other duties as required


    Requirements


  • Form four and above
  • Excellent communication skills
  • Time management skills
  • Telephone skills
  • Very presentable.
  • At least 1 year experience.


    How to Apply:


    Qualified candidates to forward CVs to hro@employd.co.ke. Indicate ̈ Customer Care Representative ̈ as the subject line.

    Only the shortlisted candidates will be contacted. Application deadline 30th July, 2019


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