Customer Care Job in Nairobi Kenya

Customer Care Job in Nairobi Kenya


Job Title: Customer Care

Location: Nairobi Kenya

Salary: KShs 35,000

Main Roles

  • Manage large amounts of incoming calls
    Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

    Qualifications

  • Degree / Diploma in Business Administration
  • Good customer service skills
  • At least 3 years of experience service as customer care assistant
  • Good Communication and interpersonal skills
  • Ability to stay calm when customers are stressed or upset.
  • Proficient in MS Office Suite
  • Very smart and presentable

    How to Apply

    Interested and qualified candidates to send their CVs to vacancies@peoplefoco.co.ke by 6th November 2019.

    Clearly indicate ‘Customer Care’ on the email subject.


    see; https://www.advance-africa.com/kcb-group-direct-sales-representatives-jobs-in-nairobi-kenya.html

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