Customer Care Job in Nairobi Kenya
Customer Care Job in Nairobi Kenya Job Title
: Customer CareLocation
: Nairobi KenyaSalary
: KShs 35,000Main Roles Manage large amounts of incoming calls
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Degree / Diploma in Business Administration
Good customer service skills
At least 3 years of experience service as customer care assistant
Good Communication and interpersonal skills
Ability to stay calm when customers are stressed or upset.
Proficient in MS Office Suite
Very smart and presentable
How to Apply
Interested and qualified candidates to send their CVs to firstname.lastname@example.org by 6th November 2019.
Clearly indicate ‘Customer Care’ on the email subject.
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