Customer Care Executive Jobs in Nairobi ,Kenya

Customer Care Executive Jobs in Nairobi ,Kenya

  • Our client is one of the leading serviced office providers in Kenya.

  • They’re looking for a talented, outgoing person for the role of Customer Care Executive.

  • The role is based in Nairobi.


  • Serve visitors by greeting, welcoming, directing and announcing them appropriately

  • Answer, screen and forward any incoming phone calls while providing basic information when needed

  • Receive and sort daily mail/deliveries/couriers

  • Oversee cleanliness of the offices.

  • Assist on placement of orders and sourcing of quotations

  • Maintain security by following procedures and controlling access (monitor Access)

  • Maintains customer records by updating client information

  • Update appointment calendars and schedule meetings/appointments

  • Handle and record customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

  • Take the extra mile to engage customers in all their needs

  • Compile and maintain updated fixed asset register

  • Generate and analyze monthly reports e.g. Printing, Courier, Meeting room and boardroom etc.

  • Perform other clerical duties such as filing, photocopying, scanning etc.

  • Register and sign in all customers (Entry and Exit forms)


  • Age preference – 26 to 30yrs

  • Gender preference – Female

  • Degree holder – Added advantage

  • Work experience – 4 years and above

  • Expected start – Soonest possible

  • Salary Budget: Kes. 45,000 Gross

    How to Apply:

  • If you’re the person described above, please send your CV to (the email is correct) clearly stating the job title in the subject line.

  • Applications will close on 25th January 2021.

  • Only shortlisted candidates will be considered.


  • The interviews will be on Zoom.

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