Customer Care Executive Jobs at Kleen Homes Security Services

Customer Care Executive Jobs at Kleen Homes Security Services

Job Purpose:

To is to ensure your company produces a profit and delivers services and products that satisfy and please

Key Responsibilities

  • Responsible for formatting and collating of the tender documentation
  • Design and presentation of the tender solutions
  • Presenting tenders technical and sales documentation
  • Apply for bid bond
  • Contribute information and knowledge to the tender, in areas such as financials
  • Checking flow and formatting of the overall tender and for ensuring that key business strengths are included throughout the documentation.
  • Judge the tender and forward for approval
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
  • Manage incoming calls, greet customers warmly and ascertain problem or reason for calling
  • Resolve customer complaints via phone, email, mail or social media
  • Act as the company gatekeeper
  • Sell products and services, Generate sales leads, handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Go the extra mile to engage customers
  • Utilize computer technology to handle high call volumes
  • To work closely with the sales & marketing team on business prospects, during negotiation and sale, to monitor services and customer satisfaction levels
  • To make regular visits on assignments to discuss with both the guards and the customer on services offered, solve any issues and/ or recommend improvement on areas of need
  • To make reports on market trends, competitor activities as well as pricing of various security products & services and accordingly advise
  • Ensure action on areas recommended for improvement
  • Receive and address
    all customer concerns
  • Perform any other duties as may be assigned by the supervisor.

    Team Leadership
  • Delegate tasks to direct reports and set Key Performance Areas
  • Monitor team performance and report on metrics and ensure all team members represent the company in the best light.
  • Motivate and inspire team members
  • Develop a strategy the team will use to reach its goal
  • Present business development training and mentoring to business developers and other internal staff

    Knowledge, Skills and Experience
  • B.com ( Marketing / Public Relations option), Business Administration or any other degree in a related field
  • Member of relevant professional body
  • At least over years experience in Sales and marketing in service industry, three of
    Which in Public Relations
  • Strategic in mindset with corporate focus
  • Good negotiation and coordination skills
  • Good people management skills
  • Ability to carry out and interpret appropriately, market intelligence in a market with vibrant competition
  • Ability to conceptualize, design and evaluate new approaches based on systematic information
  • Ability to effectively supervise, motivate, train, mentor and performance – manage staff
  • Good relationship building and decision-making skills
  • Creativity, innovation and good analytical skills
  • Good interpersonal and oral and written communication skills.

    How to Apply
  • Send your application to jobs@khss.co.ke
  • Last day of application: 6th July 2019 By 1.00 Pm
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